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About the Role

Experience Designers at U.S. Bank are customer-obsessed, developing human-centered experiences that provide personalized, clear, helpful, and inclusive digital plus human solutions. They consider the 'why,' 'what,' and 'how' of product use to identify where user needs intersect with business goals across the user journey.

Responsibilities

• Leverage human-centered design methods to plan, create, and present strategic ideas that influence product roadmaps.
• Perform competitive analysis and monitor marketplace trends to inform research and design.
• Translate business, contractual, technical, and user needs into end-to-end customer, employee, and 3rd-party experiences that are accessible, inclusive, and compliant.
• Design omni-channel experiences that help customers meet their goals, are empathetic, easy to use, improve satisfaction, and drive product adoption.
• Deliver experiences validated through experimentation, testing, and optimization.
• Conduct design within an agile environment and champion design integration across the release cycle.
• Conform with reusability standards by leveraging and/or expanding the Design System and platform capabilities.
• Manage Enterprise users to define and deliver product performance goals.
• Collaborate with design peers and stakeholders to ensure alignment with the U.S. Bank brand and create interconnectivity across touchpoints.
• Blend UX research, enterprise platform expertise, and data-driven optimization to deliver intuitive, scalable self-service experiences.
• Translate UX designs into responsive, production-ready front-end code.

Requirements

• 6+ years of UI/UX (User experience design experience)
• Conduct user interviews, surveys, and usability testing; develop personas and employee journey maps.
• Design and enhance employee self-service portals (ServiceNow, SharePoint) with scalable navigation, structured knowledge bases, and seamless workflows.
• Create intuitive flow designs, reduce friction in request submission, and structure complex enterprise content for discoverability.
• Proficiency in HTML5, CSS3, and JavaScript, with a strong understanding of responsive and adaptive design patterns.
• Develop wireframes and interactive prototypes; maintain design systems and ensure responsive, accessible (WCAG-compliant) interfaces.
• Hands-on experience with ServiceNow (Employee Center, Service Portal, UI Builder) and Microsoft 365/SharePoint intranet ecosystems.
• Leverage analytics, user behavior insights, and A/B testing to improve adoption, reduce support volume, and enhance user satisfaction.
• Design clear microcopy, optimize knowledge articles, and improve internal search relevance for self-service success.
• Align UX with ITSM/HRSD workflows; design AI-assisted and automated experiences.
• Partner with IT, HR, and operations teams; translate business needs into user-centered designs; present solutions to leadership.
• Design for API-driven integrations, identity systems, and enterprise constraints while ensuring security and compliance.
• Drive portal adoption through onboarding, communication strategies, and continuous feedback loops.
• Incorporate GenAI, chatbots, and intelligent recommendations into employee workflows.
• Experience with ServiceNow platform and Scrum/Agile practices.
• Must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
• Applicants must have arrest or conviction records considered for employment in compliance with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance.
• Certain positions may be subject to FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines.

Skills

• UX Strategy & Research
• Enterprise Portal Design
• Interaction & Information Architecture
• HTML5
• CSS3
• JavaScript
• Responsive and adaptive design patterns
• UI/Visual Design
• Design Systems
• WCAG-compliant interfaces
• ServiceNow platform
• Microsoft 365/SharePoint intranet ecosystems
• Data-Driven Optimization
• A/B testing
• Content Strategy & UX Writing
• Workflow & Automation Design
• ITSM/HRSD workflows
• AI-assisted and automated experiences
• Cross-Functional Collaboration
• Technology & Integration Awareness
• API-driven integrations
• Change Management & Adoption
• AI-Enabled Experience Design
• GenAI
• Chatbots
• Scrum/Agile practices

Location

• U.S. Bank location

Work Type

• Hybrid

Experience Level

• 6+ years

Salary/Compensations

• $98,175.00 - $115,500.00

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals

About the Company

• At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.
• A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.
• U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories.
• The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

Equal Opportunity

• U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.