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About the Role

The Floor Host is the primary point of contact on office floors, delivering a hospitality-based experience to customers. This role involves providing information, directing assistance, and interfacing with all office services to ensure guests and visitors are connected with the right people and resources.

Responsibilities

• Provide real-time support for meetings, verifying room requirements and ensuring client expectations are met.
• Perform continuous floor tours to maintain optimal appearance and condition of the space.
• Utilize tools to identify solutions and anticipate customer needs, aiming for first-contact resolution.
• Stay informed about in-house and area functions to answer questions knowledgeably.
• Support guests and visitors in securing workspace, advocating for the client's hoteling culture.
• Verify room occupancy and reclaim unused meeting space.
• Optimize meeting rooms and workspaces to ensure reserved space is utilized.
• Monitor meeting rooms for participant timing, no-shows, and correct participant numbers.
• Work with facility maintenance to address and report issues such as furniture stains, damaged carpet, or lighting problems.
• Provide contact cards for in-meeting support and reset rooms after meetings.

Requirements

• 2-3 years of experience in a service industry (Hotel, Restaurant, Hospitality, Event Planning) preferred.
• Strong technical skills including Microsoft Office Suite, Google Docs, and audio/visual equipment.
• Ability to stand for long periods.
• Ability to work in a fast-paced environment.
• Good listening skills and professional demeanor.
• Ability to interact with clients of every professional level.
• Maintain a high level of professional appearance and demeanor.

Skills

• Client first mentality
• Accuracy and attention to detail
• Multitasking in a fast-paced environment
• Solid decision-making skills
• Ability to meet deadlines and work under pressure
• Excellent verbal and written communication skills
• Active listening
• Ability to use technology
• Prioritizing
• Flexibility
• Adaptability

Location

• Office floors

Work Type

• Full-time

Experience Level

• 2-3 years

Salary/Compensations

• Up to $21.11 USD per hour
• May be eligible for an annual bonus

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

About the Company

• Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Equal Opportunity

• Opensity is an Equal Opportunity Employer.
• We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
• Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.
• Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law.
• We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.