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About the Role

The Server Assistant aids servers in the prompt delivery and removal of food and beverage items, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.

Responsibilities

• Provide exceptional hospitality to guests.
• Clean up used and unneeded dishes and glassware from guests’ tables to galley.
• Scrape and stack dirty dishes and carry dishes and other tableware to the galley for cleaning.
• Maintain the cleanliness and safety of all common areas and service stations.
• Set up and break down dining room and service stations as prescribed.
• Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest.
• Assist with the warm and efficient greeting and seating of guests when they arrive.
• Additional job duties as assigned.

Requirements

• High school diploma or equivalent required.
• Must meet minimum state age requirements.
• Previous restaurant experience preferred.
• Will work for extended periods of time without sitting.
• Required to lift furniture and other heavy items.
• Maintain a high level of organization, detailed oriented and meet deadlines.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Will be required to be available for work nights, weekends and on all major holidays.

Skills

• Strong customer service skills.
• Strong organization skills.
• Strong interpersonal skills.
• Working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.

Location

• Orlando, Florida
• San Francisco, California
• Boston, Massachusetts
• Chicago, Illinois
• London, United Kingdom
• New York, New York
• Dublin, Ireland
• Ontario, Canada

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High school diploma or equivalent

About the Company

• Hornblower Group is a global leader in experience and transportation with a 100-year history.
• Their portfolio includes water- and land-based experiences and ferry and transportation services.
• City Experiences offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands.
• City Ferry is the largest private operator of high-speed passenger and vehicle ferries in the United States.
• Hornblower Group’s subsidiaries include Hornblower Marine, Seaward Services, Inc., and Anchor Operating System, LLC.
• Hornblower Group’s global portfolio covers over 10 countries and serves more than 20 million guests annually.
• Headquartered in Orlando, Florida, with additional corporate offices across the globe.

Equal Opportunity

• EEO / Disabled / Protected Veteran Employer.
• Hornblower is proud to be an Equal Employment Opportunity employer.
• Offers equal employment opportunities to all qualified individuals and prohibits discrimination and/or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law.
• As a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply.
• The company also participates in the E-Verify program in certain locations.