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About the Role

As a Strategic Partner Manager (SPM), you will own and grow relationships with a portfolio of SMB restaurant partners, operating with a high degree of autonomy and strategic judgment. You’ll lead complex, high-impact partnerships focused on driving long-term growth, profitability, and retention for merchants on the DoorDash platform. In this role, you’ll move beyond day-to-day account management to guide more strategic merchant conversations—helping partners think holistically about growth, operations, and how to scale their business with DoorDash. You’ll proactively adapt account plans as opportunities and challenges emerge, identify and address risks early, and consistently drive measurable outcomes across your book of business. Beyond your own accounts, you’ll play an influential role across the team — serving as a voice of the merchant internally, shaping cross-functional initiatives, and sharing best practices that elevate how DoorDash partners with restaurants at scale. You will report to the Manager, Outside Account Management on our Strategic Partner Management team.

Responsibilities

Own and grow strategic partnerships: Manage a portfolio of SMB restaurant partners, consistently driving measurable growth, retention, and satisfaction
Lead advanced merchant strategy: Conduct high-impact business reviews focused on larger-scale growth strategies, profitability, and long-term success
Operate autonomously: Proactively adjust account plans and growth strategies as merchant needs, performance, and market conditions evolve
Identify and mitigate risk: Anticipate detractors, address challenges early, and implement solutions to protect merchant health and performance
Drive expansion and optimization: Recommend and sell DoorDash products that support merchant growth, efficiency, and brand perception
Influence cross-functionally: Partner with Product, Operations, Sales, and other teams—driving action and outcomes without relying on manager escalation
Represent the merchant internally: Surface meaningful merchant insights each quarter to inform product improvements, GTM strategy, and internal initiatives
Elevate the team: Share best practices, provide feedback on decks and negotiation strategy, and support the development of Partner Managers

Requirements

4+ years of experience in account management, customer success, or post-sales roles with increasing scope and autonomy
Proven track record of driving measurable growth and retention across the majority of a book of business
Strong executive presence with the ability to command a room, influence without authority, and deliver compelling presentations
Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics
Advanced analytical skills, including maintaining complex spreadsheets and performing data analysis using tools such as Salesforce, Outreach, Tableau, or Sigma
Strong knowledge of third-party delivery platforms, logistics, and multi-sided marketplaces
Ability to synthesize data, industry trends, and merchant insights into clear, actionable recommendations

Skills

Salesforce
Outreach
Tableau
Sigma

Location

Toronto

Work Type

In-person
Full-time

Experience Level

4+ years of experience

Salary/Compensations

$83,200—$104,000 USD (Base Salary)
$104,000—$130,000 CAD (Total On-Target Earnings)

Benefits

Paid time off
Paid parental leave
Wellness benefit
Several paid holidays
Medical, dental, and vision benefits
Disability and basic life insurance
RRSP including an employer match
Mental health program

About the Company

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.
We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.
We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.