Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Senior Service Manager plays a key role in overseeing and supervising facilities maintenance teams at multiple properties, helping improve the resident experience. You will manage and lead service, groundskeeping, and housekeeping teams to ensure high maintenance standards while managing budgets effectively. This role requires strong leadership, training, and communication skills to build team skillsets, encourage teamwork, and drive property performance.

Responsibilities

Manage and supervise facilities maintenance teams across multiple properties to enhance the resident experience.
Manage work orders, preventative maintenance, and vendor management.
Recruit, hire, train, and develop team members, including cross-training for operational flexibility.
Create a positive and engaging workplace for teams.
Conduct performance evaluations and discussions with team members.
Collaborate with supervisor and Human Resources on compensation adjustments.
Manage work order processes, including execution, system close-out, and verification.
Schedule on-call rotations and coordinate vendors.
Oversee property turnover processes and preparedness.
Manage contracts and vendors for efficient execution.
Develop and track preventative maintenance plans for each property.
Ensure properties have adequate planning and response for inclement weather.
Supervise an inspection program for public areas and resident apartments to ensure maintenance standards are met.
Ensure the safe operation, compliance, preventative maintenance, and training for all facilities equipment and systems, adhering to health, safety, and OSHA regulations.
Manage budgets, invoice processing, and identify opportunities for capital expenditure funding.
Collaborate on budget development and strategic planning for properties.
Ensure team utilizes national partnerships for vendor management to reduce expenses.
Ensure vacant retail spaces are well-maintained and ready for showings.
Communicate effectively with retail tenants regarding maintenance and timely updates.
Maintain property signage and curb appeal.
Manage contracts for services and vendors such as snow removal and landscaping.
Assess inventory and ensure proper resource allocation at assigned properties.
Ensure teams maintain clean and orderly environments at assigned properties.
Maintain key control oversight.
Carries out supervisor responsibilities, including interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
Coach, train and develop a team while managing workflow and prioritization of projects and ensuring on-time execution and completion.

Requirements

3-5 years’ proven mid to high-level tech experience in residential facilities maintenance.
Strong organizational, communication, and leadership skills.
Ability to manage multiple properties and prioritize tasks effectively.
Management experience preferred.
Candidates should be prepared to grow into a broader leadership scope.

Skills

Leadership
Training
Communication
Organizational skills
Maintenance operations
Vendor coordination

Location

Park Point - Syracuse, NY

Work Type

Full Time

Experience Level

Senior
Mid to high-level

Education Level

HVAC certification preferred

Salary/Compensations

$79,000 / year

Benefits

Dental
Vision
401(k) with Employer Matching
Medical & Dependent Care Flexible Spending Accounts (FSA)
Life Insurance
Sick Leave
Paid Time Off
Paid Pregnancy & Childbirth Leave
Paid Paternity Leave
Health Insurance
Health Savings Account (HSA) with Employer Matching
Short-Term & Long-Term Disability
Preferred Membership Pricing at Local & National Companies
CoreGiving Volunteer Days
Referral Program
Charity Matching Program

About the Company

At American Campus Communities, we are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities.
We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership, and embraced by all.
The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash.
No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
Serve as an American Campus representative and liaison in all interactions.
Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.