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About the Role

This role provides Level II support for escalated incidents, assists with general Teams Rooms troubleshooting, and troubleshoots, diagnoses, and resolves problems for managed computers. The position also helps establish and maintain hardware and software standards, assists in developing work processes and procedures, and participates in IT Services project planning and implementation.

Responsibilities

• Provides Level II support for escalated incidents from the Service Desk.
• Assists with general Teams Rooms troubleshooting.
• Troubleshoots, diagnoses, and resolves problems for managed computers.
• Helps establish and maintain hardware and software standards that meet users’ business needs.
• Assists in the development of work processes and procedures.
• Participates in IT Services project planning and implementation.
• Configures and installs computer equipment.
• Configures, images, and deploys standardized computer equipment to support business integrations and acquisitions.
• Trains computer users in various computer-related skills.
• Provides support for Android and iOS mobile devices.
• Requires some travel.

Requirements

• 2+ years post high school technical education or 2+ years’ relevant experience in a Service Desk/Help Desk environment.
• Successful completion of at least one formal course in computer basics or equivalent experience.
• Working knowledge of Microsoft Windows, Word, Excel, PowerPoint, Outlook.
• Strong communication and interpersonal skills.
• Demonstrated strong analytical and problem-solving ability.
• Demonstrated initiative to work independently and with a team.
• Demonstrated adaptability to change.
• Ability to install or replace hardware components, e.g., memory, SSD, etc.
• Basic understanding of computer networks and components, including wireless technologies.
• Demonstrated group presentation skills.
• Must be able to lift personal computer equipment, up to 50 lbs.
• Applicants must not now, or at any time in the future, require sponsorship for a work visa.
• Applicants must be authorized to work in the United States for any employer.
• Experience creating silent install packages.
• Familiarity with Macs.

Skills

• Microsoft Windows
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook
• Android mobile devices
• iOS mobile devices
• Computer basics
• Hardware component installation/replacement
• Computer networks
• Wireless technologies
• Silent install packages
• Macs

Location

• Austin, MN

Work Type

• Onsite
• Full-time

Experience Level

• Senior

Education Level

• 2+ years post high school technical education

Salary/Compensations

• $25.50 - $35.50 per hour

Benefits

• Comprehensive medical, dental and vision coverage
• Discretionary annual merit increases
• 401(k) with employer match
• Stock purchase plan
• Paid time off
• Free two-year community/technical college tuition for children of employees

About the Company

• Hormel Foods Corporation, based in Austin, Minnesota, is a global branded food company with approximately $12 billion in annual revenue across more than 80 countries worldwide.
• Brands include Planters®, Skippy®, SPAM®, Hormel® Natural Choice®, Applegate®, Wholly®, Hormel® Black Label®, Columbus®, Jennie-O® and more than 30 other beloved brands.
• The company is a member of the S&P 500 Index and the S&P 500 Dividend Aristocrats.
• Named one of the best companies to work for by U.S. News & World Report.
• Named one of America’s most responsible companies by Newsweek.
• Recognized by TIME magazine as one of the World’s Best Companies.
• Received numerous other awards and accolades for its corporate responsibility and community service efforts.

Equal Opportunity

• Hormel Foods provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.