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About the Role

As a Receptionist at Soho Works, you will be responsible for welcoming, directing, and signing in all members and guests. You will also maintain the reception desk, coffee station, handle basic computer/AV duties, and perform Guest List responsibilities. A successful Receptionist is knowledgeable about the property and neighborhood, fostering a "home away from home" feeling.

Responsibilities

• Welcome every member by name (if local) and guests hospitably, with an overview of site offerings and resources.
• Answer high-volume phone lines and conduct office services including courier bookings, binding, bulk printing, laminating, and postage.
• Understand best practices for catering menus, hours of operation, and amenity availability/pricing.
• Maintain a clean, sanitary, and safe work environment, including the reception desk, coffee station, coat check, and AV/IT closet.
• Perform Guest List duties, support, redirect, and problem-solve guest-related concerns in real-time.
• Build relationships with members and guests, communicating red flags and positive feedback to management.
• Influence a fun and positive atmosphere by being approachable and professional.
• Delegate appropriate tasks to receptionists and ensure completion.
• Handle event and meeting room bookings for users.
• Be fully trained in all operational software.
• Assist with food set-up for breakfast, lunch, and events as needed.
• Perform other duties as assigned by Management.

Requirements

• Minimum of 2+ years of experience in a similar role.
• Experience answering high-volume phone lines and responding to inquiries professionally and timely.
• Knowledge of or experience with similar software (OpenTable, Salesforce) and basic AV/IT.
• Problem-solving skills and conflict resolution abilities.
• Detail-oriented, articulate, and capable of multi-tasking in a demanding work environment.
• Strong communication skills and ability to understand and follow written and verbal instructions.
• Flexible schedule with availability to work nights, weekends, and holidays as needed.
• Must be able to seize, grasp, turn, and hold objects.
• Must be able to work on your feet for at least 8 hours.
• Fast-paced movements are required.
• Must be able to move, pull, carry, or lift at least 40 pounds.
• Occasionally kneel, bend, crouch, and climb as required.

Skills

• Customer Service
• Phone Etiquette
• Computer Operations
• AV/IT Support
• Problem Solving
• Communication
• Multi-tasking
• Attention to Detail

Location

• New York

Work Type

• Full-time

Experience Level

• 2+ years

Salary/Compensations

• $23—$23 USD

Benefits

• Competitive compensation packages
• Global benefits and perks
• Training for technical and managerial skills
• Medical, Dental & Vision (Full-time employees)
• Retirement fund with a 2% match (Full-time employees)
• Sick days + vacation days (Full-time employees)
• Career Development opportunities (domestic or international)
• Soho Impact initiatives (mentoring, apprenticeship, local outreach, sustainability)
• Learning & Development courses (internal and external)
• Access to Cookhouse & House Tonic events
• Team Events (fitness, cinema, art classes)
• Team Meal provided while on duty

About the Company

• Soho Works is a part of Soho House, offering competitive compensation packages that feature global benefits and perks.
• Soho House provides training to develop the technical and managerial skills necessary to enhance your career.