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About the Role

As Deal Desk Manager, you will own the end-to-end transaction lifecycle for Parloa's growing European business, from deal structuring and pricing approval through order form execution and revenue systems hygiene. This role involves building the commercial backbone of Parloa's European expansion, working directly with Sales, Legal, Finance, and Revenue Operations.

Responsibilities

• Own the order form process end to end, reviewing, structuring, and executing new business and renewal agreements for accuracy, completeness, and policy compliance.
• Partner with AEs and sales leadership to structure non-standard deals, apply pricing exceptions, and route approvals to the right stakeholders.
• Serve as the primary CRM steward for deal data, maintaining accuracy across deal stages, line items, contract terms, and booking records.
• Identify and resolve data integrity issues across CRM, CPQ, billing, and ERP systems.
• Support German and English language contract review, flagging inconsistencies and coordinating with Legal on non-standard terms.
• Build and maintain scalable internal processes, including approval workflows, deal checklists, exception tracking, and audit trails.
• Develop clean deal documentation, playbooks, templates, and escalation guides.

Requirements

• 3–5 years in Deal Desk, Revenue Operations, Sales Operations, or a related function at a B2B SaaS company.
• Native German fluency.
• Strong written and spoken English.
• Strong command of order form mechanics: parties, terms, pricing structures, payment schedules, and booking logic.
• Hands-on experience with Salesforce or comparable CRM/CPQ.
• Comfortable querying and auditing deal data.
• High attention to detail.
• Experience using AI to streamline workflows.

Skills

• Deal Desk
• Revenue Operations
• Sales Operations
• CRM
• CPQ
• Salesforce
• Order Form Mechanics
• Contract Review
• Process Building
• AI Workflow Streamlining

Experience Level

• 3-5 years

About the Company

• Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
• Parloa is shaping the foundation of a new era in customer experience, where customer support is no longer transactions, but meaningful exchanges.
• Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers.
• Companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploy Parloa at scale.
• We are at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action.
• We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes.
• We are here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful.
• Ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks.
• We operate in a category that’s evolving fast, where the bar is high, and the problems are complex.
• We hire people who think in solutions, communicate with clarity, and follow through.
• We have kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
• Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
• Parloa is committed to upholding the highest data protection standards for our clients' and employees' data.
• All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
• Parloa is an e-verify employer in the USA.

Equal Opportunity

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.