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About the Role

The Operations Manager/Assistant General Manager position at Buffalo Marriott Niagara offers a career advancement opportunity within the hospitality industry, with potential to lead towards a General Manager role. This position oversees key hotel operations to ensure guest satisfaction, cleanliness, associate satisfaction, and maximum profitability.

Responsibilities

• Oversee housekeeping operations.
• Oversee front desk operations.
• Manage group sales.
• Manage housekeeping and front office functions to ensure guest satisfaction, cleanliness, associate satisfaction, and hotel profitability.
• Provide training, including safety and standard operating procedures, to department personnel.
• Serve as a member of the Leadership Team and Manager on Duty.
• Establish and implement hotel service standards with other management personnel.
• Act as a positive role model for staff.
• Maintain a "can do" and "guest first" attitude.
• Practice efficient and effective procedures.
• Participate in hiring and disciplinary actions for hotel staff.
• Schedule staff according to productivity standards and occupancy.
• Supervise the work activities of housekeeping and front office staff.
• Ensure housekeeping and front office staff practice efficient and effective procedures.
• Address guest complaints regarding cleanliness, service, and quality.
• Inspect guest rooms for compliance with brand standards.
• Report maintenance repairs to Engineering.
• Ensure requests are made in a timely manner.
• Coordinate with the front desk team daily to meet guest special requests.
• Monitor inventory to ensure sufficient supplies and food.
• Ensure food quality meets brand standards and temperature logs are completed.
• Order and receive supplies to maintain inventory levels.
• Ensure the execution of the hotel's deep cleaning program.
• Perform duties of housekeeping attendant, laundry, houseman, cook, or front desk agent when necessary.
• Serve as a resource for line-level associates during emergencies and cover shifts when needed.

Requirements

• Must be counted on as a resource for line level associates to call during emergencies, cover shifts when needed.

Skills

• Hospitality industry knowledge
• Leadership
• Training
• Guest service management
• Inventory management
• Staff scheduling
• Problem-solving

Location

• Buffalo, NY

Work Type

• Full-time

Experience Level

• Management experience

About the Company

• Buffalo Marriott Niagara is one of the area's premier hotels.
• Visions Hotels prides itself in internal growth.