Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a leader of the Housekeeping Department, you will be responsible for managing the housekeeping and laundry facilities of the hotel in a safe and cost-effective manner to achieve maximum guest satisfaction and protect hotel assets. Embrace the Company Culture and Guiding Principles.

Responsibilities

• Supervise daily cleaning of hotel and grounds according to operational policies and standards to ensure guest satisfaction.
• Schedule associates based on forecasted occupancy and adjust staffing for sudden changes.
• Plan, assign, and supervise daily activities of housekeeping and laundry staff.
• Perform duties of a housekeeper, laundry person, or house person as needed.
• Conduct continuous inspections to assess hotel cleanliness and condition, and perform follow-up actions.
• Schedule and supervise rotational and special cleaning programs.
• Ensure the team has necessary tools and equipment.
• Collaborate with maintenance, including generating work orders and preventative maintenance.
• Manage lost and found.
• Coordinate room availability with front-of-house management.
• Maintain accurate records, logs, parts lists, manuals, and reference books.
• Monitor customer comment cards, identify problem areas, and formulate solutions.
• Maintain proper inventory levels and manage cost per room for supplies and labor.
• Perform monthly inventory.

Requirements

• Keep immediate supervisor informed of all significant problems or unusual matters.
• Perform all duties and responsibilities in a timely and efficient manner according to company policies and procedures.
• Maintain a favorable working relationship with all associates to foster a cooperative environment.
• Utilize Management Company resources effectively through regular communication.
• Possess strong attention to detail.
• Ability to communicate verbally and in writing with guests and team members.
• Ability to work and interact with associates at all levels.
• Ability to direct and oversee multiple tasks simultaneously.
• Excellent communication, organizational, and customer service skills.
• Project a favorable image of the hotel to the public at all times.
• Must have open availability, including weekends and holidays.

Skills

• Communication skills
• Organizational skills
• Customer service skills
• Attention to detail

Work Type

• Full-time

Salary/Compensations

• Competitive Pay

Benefits

• Bonus Opportunities
• Training & Development
• Opportunity for Advancement
• Medical
• Dental
• Vision
• 401k with Match
• Paid Time Off
• Holiday Pay
• Free Parking
• Hotel Discounts

About the Company

• An organization driven by Guiding Principles: Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus.
• Provides genuine hospitality and a commitment to service that exceeds guest expectations.
• Creates loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity, and superior quality and service.