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About the Role

The Intake Support Specialist provides administrative and follow-up support to the Centralized Intake team to ensure timely access to care, reduced no-show rates, and accurate referral tracking.

Responsibilities

• Conduct appointment reminder calls, texts, and follow-up outreach.
• Conduct client re-engagement outreach for individuals who miss appointments or disengage from services.
• Conduct client satisfaction surveys and document outcomes.
• Follow up on missing intake documentation and required forms.
• Maintain waitlists, referral trackers, and outreach logs.
• Assist with referral follow-up and outcome reporting.

Requirements

• High school diploma or equivalent.
• Strong communication, customer service, organizational, and multitasking skills.
• Computer proficiency and ability to learn and utilize electronic medical record systems.

Skills

• Communication
• Customer service
• Organizational skills
• Multitasking skills
• Computer proficiency
• Electronic medical record systems

Work Type

• Part-time

Education Level

• High school diploma or equivalent