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About the Role

The Tompkins Residential Assistant (RA) provides operational and administrative support for all transitional shared housing units. This position is responsible for overseeing the efficient management of residential operations, logistics coordination, and administrative tasks essential for maintaining a well-organized and supportive living environment for residents.

Responsibilities

• Manage financial aspects of housing, including collecting rent, ensuring bills are paid, and coordinating payments.
• Track rent payments and follow through on DSS applications for rent assistance.
• Coordinate purchasing for residential operations, including household supplies, office supplies, and food.
• Assist the Residential Director with invoicing and financial documentation.
• Coordinate administrative tasks related to housing operations, including preparing quarterly reports and maintaining communication with landlords.
• Support the intake process by entering HMIS data and preparing resident files and handbooks.
• Track and maintain resident demographic data and program reporting information.
• Ensure client files are complete, accurate, and organized.
• Assist residents with completing intake paperwork and required forms.
• Serve as the primary point of contact for IT coordination, troubleshooting basic issues, and facilitating internet setup and maintenance.
• Order and manage supplies, ensuring units are well-stocked with essential items.
• Assist with cleaning, preparing, and turning over units, including helping residents with move-in and move-out processes.
• Participate in regular room checks/inspections to ensure compliance with program expectations and unit cleanliness.
• Ensure each site has an up-to-date chore list posted and maintain bulletin boards.
• Collaborate with the housing team to plan workshops and activities.
• Coordinate logistics for events, activities, workshops, and house meetings.
• Identify local volunteer opportunities and coordinate resident participation.
• Support the housing team in coordinating activities related to residents’ employment goals.
• Coordinate food resources including donation sources.
• Participate in program and agency meetings.
• Participate in on-call schedule rotation.

Requirements

• Occasional evening or weekend hours may be required to support resident activities and events.
• Ability to work independently in a community setting and inform supervisor of concerns.
• Physical ability to perform light lifting and cleaning tasks.
• Must have a reliable, registered, and insured vehicle.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with residents, staff, and external stakeholders.
• Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities effectively.
• Demonstrate a compassionate and supportive attitude towards residents while maintaining professionalism and confidentiality.
• Demonstrate commitment to the Agency Mission Statement.
• Adheres to all applicable federal and state laws and regulations including those governing confidentiality, privacy, program, billing, and documentation standards.
• All duties must be performed in accordance with CCDR’s corporate compliance and ethics program.
• Physical demands include frequent sitting, talking, hearing, standing, walking, using hands to type, and light lifting.
• Specific vision abilities include close vision, distance vision, and ability to adjust focus.
• The noise level in the work environment is usually quiet.
• Any offer of employment will be contingent upon successful completion of a background check.

Skills

• Proficiency in basic computer applications (e.g., MS Office suite)
• Willingness to learn new software as needed
• Excellent communication skills
• Excellent interpersonal skills
• Strong organizational skills
• Ability to prioritize tasks
• Ability to manage multiple responsibilities

Work Type

• Full-Time
• 35 hrs a week

Experience Level

• At least 2 years’ experience working in a residential setting
• Experience and ability to work with culturally diverse population
• Experience in administrative or operational roles within a residential setting is preferred
• Experience and ability to work with culturally diverse populations including individuals with low to moderate income

Education Level

• Associate degree in human service or related field

Salary/Compensations

• $23.00 an hour

Benefits

• Competitive salary
• 403b retirement plan
• Generous time off package
• Work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

About the Company

• As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities of Tompkins/Tioga’s Mission is to support all people in need and advocate for social justice and human dignity.
• We envision a just and compassionate community rooted in love and the dignity of all people.
• Our objectives are to address the needs of the community’s most vulnerable people and to challenge conditions causing poverty and despair.
• We serve people regardless of their religion, beliefs, race, or ethnicity.
• We support all people in need, no matter how they identify.
• We want our staff to represent the communities we serve.
• We welcome applicants from all backgrounds.
• Be yourself, because everyone else is already taken!
• If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day.
• Be a part of something truly special.

Equal Opportunity

• Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people.
• EOE/AA Disability/Vet