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About the Role
As a Retail Supervisor, you will serve as a trusted keyholder and shift lead, guiding the sales floor, supporting daily operations, and helping teammates do their best work. Through thoughtful leadership and genuine guest connection, you'll help ensure every interaction reflects the values we live by.
Responsibilities
- Lead by example on the sales floor, coaching and motivating teammates to deliver exceptional service
- Bring Fjällräven's GUIDE service standards to life by welcoming, educating, and inspiring guests
- Foster a positive, collaborative team culture grounded in respect, learning, and shared purpose
- Open and close the store as a trusted keyholder, supporting cash handling, store readiness, and daily transitions
- Support operational excellence, including inventory accuracy, stock organization, and visual standards
- Help ensure a safe, secure, and compliant store environment
- Model sustainability in action, sharing programs like the Arctic Fox Initiative with guests and teammates
- Support community engagement through store events and local partnerships that reflect Fjällräven's values
- Represent the brand with authenticity, curiosity, and care, both in and beyond the store
Requirements
- Prior experience in retail or customer service
- Leadership skills rooted in trust, example, and collaboration
- A strong track record of delivering thoughtful, memorable guest experiences
- Clear communication, organization, and time-management skills
- Passion for the outdoors, sustainability, and continuous learning
- Comfort using retail systems (POS, inventory tools), or a willingness to learn
Skills
- Leadership
- Guest Experience
- Team Culture
- Operational Excellence
- Sustainability
- Community Engagement
- Communication
- Organization
- Time-management
- Retail Systems
Location
- San Francisco, CA
Work Type
- Part-Time
Experience Level
- Dependent on experience
Salary/Compensations
- $20.00-$22.75 per hour
Benefits
- 401(k) with employer match
- Generous paid time off
- Product discounts
- Access to Fjällräven outdoor events
About the Company
- Fjällräven is a global outdoor brand committed to sustainability and connecting people to nature.
- We’re more than a store; we're a community of outdoor enthusiasts who believe knowledge, craftsmanship, and genuine service can create lifelong memories.
- Together, we help people feel confident, cared for, and at home in the outdoors.
Equal Opportunity
- Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees.
- We provide equal employment opportunities.
- Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.
- This employer participates in E-Verify.
- Click here to view the E-Verify, Right to Work, and other U.S. employment notices.