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About the Role

The Store Manager is a leader within the LensCrafters organization, responsible for achieving key performance indicators by integrating the Brand Story and ensuring a flawless customer experience.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Provide training and coaching to the team leveraging Company provided programs
• Analyze reporting to create and implement action plans to improve store KPIs, including: NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others
• Attract and hire highly engaged team members to ensure the store has the right people in the right place at the right time
• Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
• Take pride in the store and guide the team to execute all operational, inventory, and visual tasks to guidelines flawlessly
• Ensure all Company approved safety programs are implemented and maintained consistently per standards to maintain a safe and FUN working environment

Requirements

• High School graduate or equivalent
• 4+ years management/supervisory experience
• Comprehensive knowledge from operations, processes and business implications
• Strong influencing and negotiating skills
• Team building and management skills
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong basic math skills (addition, subtraction, multiplication, division)
• Sales skills
• Familiarity with cash register, computers and calculators
• Ability to manage time under aggressive deadlines

Skills

• Influencing
• Negotiating
• Team building
• Management
• Communication
• Listening
• Basic math
• Sales
• Customer service
• Retail

Location

• Store # 000157

Work Type

• Full-Time

Experience Level

• 4+ years management/supervisory experience

Education Level

• High School graduate or equivalent
• College degree or equivalent
• State licensure (if applicable)
• ABO Certification in non-licensed states
• LensCrafters Final Inspector Certification
• LensCrafters Quality, Fitting and Adjusting Program

Salary/Compensations

• 76,578.96 - 132,555.90

Benefits

• Competitive bonus and/or commission plan
• Health care
• Retirement savings
• Paid time off/vacation
• Various employee discounts

About the Company

• LensCrafters is a place for visionaries, pairing state-of-the-art technology with a personal approach to eye care.
• LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products.
• Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
• Native Americans in the US receive preference in accordance with Tribal Law.