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About the Role

This lead position directly impacts revenue, customer satisfaction, team morale, and the company’s ability to grow and scale. It requires technical competence, leadership, accountability, and a positive, solutions-oriented attitude. This position requires regular travel, including overnight stays, and the ability to adapt to changing schedules and priorities.

Responsibilities

• Rekey, clean, test, and troubleshoot gaming machines to ensure optimal performance.
• Build classic arcade cabinets.
• Ensure equipment is ready for installation.
• Maintain a sense of urgency to avoid delays that impact revenue and customer relationships.
• Train junior technicians on best practices for maintaining and repairing gaming equipment.
• Provide ongoing support and mentorship to team members.
• Program gaming machines and computers to ensure proper functionality.
• Learn to wire and hook up gaming equipment and related hardware.
• Organize and maintain the warehouse to ensure easy access to equipment and parts.
• Prepare inventory for deployment to various locations.
• Perform quality control checks on all gaming machines and equipment before deployment.
• Ensure all equipment meets company standards and specifications.
• Manage inventory levels and ensure all necessary parts and equipment are available.
• Track and document inventory usage and needs.
• Provide clear, constructive feedback to Operations and Sales to support successful installs.
• Safely operate company vehicles, including box trucks where applicable.
• Identify potential issues related to space, power, internet, or compliance.
• Assist with inventory management and tracking of deployed equipment.
• Ensure all equipment is scanned, logged, and documented per company policy.
• Maintain tools, vehicles, and equipment in clean, working condition.
• Demonstrate a positive, solutions-focused attitude aligned with company goals.
• Support company growth initiatives and operational changes.
• Take initiative without waiting for instruction on routine responsibilities.
• Lead by example in work ethic, professionalism, and accountability.
• Communicate concerns through proper channels in a constructive manner.

Requirements

• Ability to lift and move equipment weighing 20–30 lbs (and occasionally more with assistance).
• Comfortable working on your feet for extended periods.
• Valid Texas Driver’s License required.
• Must maintain a clean driving record.
• Must comply with all company safety and travel policies.

Skills

• Forklift certification required
• Box truck driving experience preferred
• Inventory and warehouse experience preferred

Work Type

• Full-time