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About the Role
Responsible for all aspects related to entering of medication orders.
Responsibilities
- Accurate data entry of incoming prescriptions
- Accurate selection of billing and shipping methods for incoming patient orders
- Customer service coverage for incoming calls and directing calls to appropriate staff
- Resolution of customer service issues to ensure member satisfaction
- Resolution of payment related issues on accounts/orders
- Maintain reasonable production as determined by supervisor
- Assist in orienting and training new employees
- Complete all mandatory and regulatory training programs
- Perform other duties as assigned
Requirements
- Available and on-time for scheduled work shifts
- Able to work nights and weekends as required
- Experience in a customer service related field
- Successful completion of a pre-employment and/or random drug screening test
Skills
- Broad knowledge of medications, physician orders, and pharmacy systems
- Strong communication skills
- Outstanding customer service skills
- Excellent organization skills
- Ability to multitask and prioritize
- Excellent computer and keyboarding skills
Education Level
- High School Diploma or GED
- Pharmacy technician or related certification
Salary/Compensations
- $15.50 - $16.36 an hour
About the Company
- KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.