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About the Role

Schwab Technology Services enables the future of how clients manage their money by providing innovative and reliable technology products and services. This role is crucial for ensuring the resilience and continuity of our financial services through robust disaster recovery testing and vendor management.

Responsibilities

• Partner with Third Party/vendors to develop a working knowledge of key vendors and internal policies.
• Serve as a point of contact for building and maintaining test relationships.
• Perform vendor risk assessments, contract assessments, identify gaps, and provide recommendations.
• Develop a working knowledge of regulatory guidelines relating to third-party disaster recovery programs.
• Act as a liaison for auditing and examination of third-party disaster recovery processes.
• Establish and maintain Third Party testing business partner relationships and schedule testing.
• Deliver ongoing feedback regarding risk management, mitigation, and prevention.
• Coordinate with IT technical staff to ensure disaster recovery solutions are prepared, acceptable, maintained, and tested.
• Understand and develop all test requirements for successful execution.
• Coordinate and lead all external DR exercises, including tabletop, simulated, and full DR testing for Third Parties.
• Regularly report Third Party Disaster Recovery activities to risk management.
• Continually improve external DR process utilizing ever changing requirements and technologies.
• Demonstrate excellent judgment with the ability to navigate ambiguity, identify issues, and escalate matters.
• Take initiative and work independently.
• Work some evenings and weekends to conduct testing.

Requirements

• 5+ years of demonstrated experience dedicated to disaster recovery operations and management.
• 10+ years of systems engineering experience and/or Technical Project Management.
• 3+ years of delivering results using an Agile Framework.
• Comfortable acting as a liaison for auditing and examination of disaster recovery and testing processes.
• Experience engaging with cross-functional IT teams.
• Vendor Management and FFIEC, FINRA knowledge required.
• Strong time management and organization skills.
• Thorough business continuity program life cycle planning and source deliverables (e.g., risk assessments, bias, continuity planning) is essential.
• Experience establishing, managing, and communicating with Business Partners to cultivate strong partnerships.
• Strategic thinker with strong analytical skills.
• Thorough knowledge and understanding of disaster recovery planning techniques and technologies, as well as the methods used in performing risk and business impact analysis.
• Understanding of elementary IT network principles is critical.
• Excellent oral and written communication skills to convey plans, exercise results, and activities.
• Ability to plan, organize, and lead the testing of emergency response, recovery support, and business resumption procedures.
• Proficiency in MS Office Suite, MS Project, Visio.
• SharePoint Experience is a plus.

Skills

• Disaster Recovery Operations
• Disaster Recovery Management
• Systems Engineering
• Technical Project Management
• Agile Framework
• Vendor Management
• FFIEC
• FINRA
• Business Continuity Planning
• Risk Assessment
• Business Impact Analysis
• IT Network Principles
• Communication Skills
• MS Office Suite
• MS Project
• Visio
• SharePoint

Location

• On-site

Work Type

• On-site
• Full-time

Experience Level

• 5+ years of experience in disaster recovery operations and management
• 10+ years of systems engineering or Technical Project Management experience
• 3+ years of experience with Agile Framework

Benefits

• Bonus or incentive opportunities

About the Company

• At Schwab, you’re empowered to make an impact on your career.
• Innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
• Schwab Technology Services enables the future of how clients manage their money by providing innovative and reliable technology products and services as part of our ongoing commitment to democratize access to investing and financial planning.