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About the Role

Controllers function as the central clearing house for all data and information for the local operation and the customer. They must maintain consistent and professional communication with warehouse operations, ramp operations, 3rd party trucking providers, and the customer through phone calls and updates in the customer's proprietary computer system. The successful controller will be a subject matter expert in the customer's standard work manual and use this as a guide to drive required communications, such as notice of flight/linehaul delays, operational escalations, and consumable inventories.

Responsibilities

Upkeep Inbound and Outbound Trucks Activity Logs.
Professionally handle Inbound calls and outbound calls.
Monitor Inbound and Outbound flights.
Adapt to constant changes in procedures.
Create and send reports on time “in the loop”.
Display ability to work as a team.
Able to work under pressure.
Knowledgeable of Amazon Logistics System.
Have ability to follow instructions.
Be willing to work and be trained in all aspects of the operation.
Detail Oriented.
Must Be Flexible.
Exceptional Communication Skills.
Any additional tasks or job assignments assigned by management.

Requirements

2 years’ experience in Data Entry.
Highschool diploma, GED or International equivalent
Professionally handle Inbound calls and outbound calls.
Able to work under pressure and adapt to constant changes in procedures.
Be willing to work overtime when needed.
Detail Oriented with exceptional communication skills.
Ability to lift up to 50 lbs.
Ability to sit for prolonged period.
Ability to stand and walk for long periods of time.
Ability to work in stressful working conditions and under pressure.
Ability to work in seasonal and adverse weather conditions for extended periods of time.
Ability to work rotating shift including weekends (i.e., Friday, Saturday & Sunday), holidays and days off.

Skills

Good customer services skills.
Proficiency in Microsoft Office (Excel) is preferred.
Warehouse experience preferred.
GWAM of 35+ words per minute.

Experience Level

2 years’ experience in Data Entry.

Education Level

Highschool diploma, GED or International equivalent

Benefits

Access your pay when you need it through DailyPay app!
On the spot awards offered through the Awardco Platform including gift cards and more!
Multiple options for both full and part-time employees!
Travel Discounts, Pet insurance, Discount Shopping & More!
Wellness Programs offered to all employees!
401k program offered!
Opportunity for Internal Mobility and transfers available!

About the Company

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.
We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents.

Equal Opportunity

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.