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About the Role

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Responsibilities

• Performs highly advanced business and technical analysis, testing work involving all information systems used by CHS.
• Routinely interacts with contract and IT staff, project managers, operations, and internal and external stakeholders.
• Evaluates existing business processes and data workflows to streamline systems and procedures and identify opportunities for improvement.
• Collaborates with teams across the CHS to create and maintain reports and dashboards that monitor program metrics.
• Performs work in support of Texas Health Care Information Collection (THCIC) to manage and monitor THCIC internal and external contracts, requisitions, and budget.
• Serves as a liaison between contractors and program staff.
• Participates in writing business and technical requirements for the program.
• Creates and oversees the annual THCIC Cybersecurity Report.
• Documents methods and procedures used in program development.
• Coordinates with outside vendors and contractors to complete projects.
• Reviews, analyzes, and updates technical specifications located in the Technical Specification Manuals (TSM’s) to develop program applications and/or provide technical assistance to other program staff.
• Ensures THCIC contracts with vendors are complying with State and Federal guidelines.
• Updates vendor performance.
• Monitors data standard changes.
• Performs site visits as needed.
• Maintains a positive relationship with internal and external stakeholders.
• Serves as a moderator for the quarterly Data Collection Workgroup (DCW) external meeting.
• Provides technical knowledge about healthcare facility data systems, systems testing, system protocols, web-based applications and database development.
• Monitors and documents data collection vendor contracts and change notices.
• Evaluates vendor performance and progress on implementation of new or existing system components or functionalities.
• Provides consultative and technical work in planning systems to DSHS programs.
• Communicates technical issues to program staff, stakeholders and CHS/DSHS management.
• Analyzes and tests new or existing operations applications, functionalities or process.
• Troubleshoots and recommends solutions or options to resolve problems relating to new or existing systems.
• Monitors national data standards organizations for format and coding updates and notifies the vendor and monitors the updates.
• Monitors federal changes in data standards and recommends action to meet those changes.
• Develops technical specifications for data collection and processing systems.
• Provides guidance, communicates and explains processes to internal and external audiences.
• Performs negotiations, resolves conflicts, prepares presentations, writes reports, and communicates technical, contractual and statutory information to all areas of management, customers, stakeholders, and technical and non-technical staff.
• Incorporates agency statutes in making business decisions.
• Acts as the key point of contact between CHS and HHSC IT for State Health Analytics and Reporting Platform (SHARP) related technical requirements, system enhancements, and issue resolution.
• Analyzes database structures and assists in developing policies and procedures designed to ensure the integrity and security of the database environment.
• Designs and implements procedures necessary to save and recover files from hardware and software failures.
• Develops goals and objectives for the use and improvement of an efficient and cost-effective database system.
• Establishes and implements necessary database security controls and user access levels.
• Evaluates and recommends database software packages for potential acquisition.
• Leads the annual process for establishing Healthcare Effectiveness Data and Information Set (HEDIS) requirements by coordinating input from internal and external stakeholders and assessing potential updates to measures and specifications.
• Manages the workflow, including posting requirements, collecting submissions, and receiving data from contracted vendors.
• Ensures accurate validation and secure transfer of HEDIS data to designated entities, maintaining compliance with regulatory standards and program guidelines.
• Prepares and/or oversees the preparation of charts, diagrams, flowcharts etc.
• Navigates internal DSHS agency and HHSC Enterprise governance and control processes.
• Maintains and updates CHS webpages, ensuring content accuracy, accessibility, and compliance with agency standards and state or federal guidelines.
• Provides quality customer service to external and internal customers through prompt responses to inquiries, taking the initiative to solve problems, exercising flexibility and considerable latitude for the use of independent judgement.
• Responsible for developing and executing data marketing strategies for the CHS units to increase awareness and utilization of health care data products.
• Oversees marketing and sales of Public Use Data Files (PUDF) and Research Data Files (RDF) to generate revenue, including stakeholder outreach, pricing, and customer support.
• Creates promotional materials, presentations, and digital content to showcase CHS data resources to stakeholders and the public.
• Assesses operational workflows to recommend and implement automation efficiencies.
• Assists CHS teams with developing methods and metrics to track output and functional performance.
• Uses standard productivity software and business intelligence tools to build automated tracking and reports.
• Performs other duties as assigned but are not limited to actively participating and/or serving supporting role to meet the agencies obligations.
• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Requirements

• Experience in managing customer relations and delivering project outcomes.
• Experience in disseminating data to a wide variety of audiences.
• Technical and data management experience.
• Experience with health and human services programs and functions.
• Must bring I-9 documentation on the first day of work.

Skills

• Business Analysis and Technical Analysis of information systems.
• Testing methodologies and strategies of information systems.
• Principles and practices of systems analysis, work simplification, and documentation of information systems.
• Use of automated information systems.
• Computer software and hardware.
• State statutes and HHSC, DIR, DSHS and THCIC policies and procedures applicable to the areas of responsibility.
• Healthcare data systems.
• Planning, investigating, and developing solutions using computerized applications.
• Eliciting business and technical requirements and translating them into written hardware and software requirements.
• Project management.
• Problem-solving.
• Coordinating and solving complex problems and critical thinking.
• Operation of computers and applicable computer software.
• Use of computer software to accomplish the writing, analysis, and dissemination of data, including working in MS Excel and MS Word.
• Using business intelligence software, such as Tableau, PowerBI, etc.
• Establishing and maintaining effective working relationships with managers, supervisors, co-workers, and other professional and clerical personnel.
• Analyzing business problems and providing database related solutions using SAS, SQL, ODBC, and PC-based visual development tools.
• Monitoring program metrics and performance, and reporting status and business impact to leadership.
• Working as part of a team and sharing information.
• Creating and verifying test data.
• Using creative thinking and planning to solve problems.
• Writing clearly and concisely, and reading and analyzing written materials.
• Communicating effectively with both vendors, IT team(s) and executive leadership on automation issues.
• Analyzing business problems and providing solutions.
• Reading, interpreting, analyzing program code, and making recommendations for improvement or replacement if required.

Location

• AUSTIN

Work Type

• Telework Eligible
• Full time

Experience Level

• Highly advanced business and technical analysis

Salary/Compensations

• $5,797.66 - $6,666.67 Monthly

Benefits

• Insurance coverage and other benefits available through the Employee Retirement System of Texas (ERS).

About the Company

• DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas.

Equal Opportunity

• In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability.
• All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position.