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About the Role

We are looking for a talented leasing consultant responsible for coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals. This role involves interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.

Responsibilities

• Coordinate all activities related to apartment rentals, move-ins, move-outs, and lease renewals.
• Interact directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.
• Ensure excellent customer service to prospective and current residents and promote a quality living experience for all.
• Generate and handle traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
• Ensure model apartments are in touring condition.
• Orient prospective and current residents to the property.
• Process renewal paperwork and ensure documentation is delivered to current residents on a monthly basis.
• Maintain accurate and detailed records of traffic activity by entering applicable information into the computer.
• Follow up with all prospective residents via phone, mail or email.
• Convert phone traffic into scheduled appointments with prospective residents in order to tour the property.
• Inspect apartments prior to resident move-ins and ensure apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team.
• Create and maintain confidential resident files, including reviewing move-in paperwork with new residents.
• Complete weekly leasing reports in an accurate and timely fashion.
• Ensure all open and close procedures are completed daily.
• Assist with ongoing resident relations throughout the occupant’s tenancy by ensuring requests are responded to promptly and accurately.
• Shop competitive properties.
• Inspect buildings and grounds to ensure safety and cleanliness, and alert maintenance to items that need to be repaired.
• Assist with processing work order requests for residents and ensure work is completed in a timely manner.
• Provide clerical support such as answering phone calls, filing, and processing property invoices, as needed.
• Assist with planning and implementing resident activities to increase resident retention.
• Comply with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
• Perform other duties as assigned.

Requirements

• Must maintain a valid driver’s license, clean driving record and current auto insurance.
• Must comply with all safety requirements.
• Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Skills

• Bilingual (English/Spanish implied by job title)
• Excellent customer service and interpersonal skills with the ability to relate to others.
• Prior experience in Yardi Voyager or another equivalent system is preferred.
• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
• Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
• Sensitivity to confidential matters is required.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.

Location

• Loyola

Work Type

• Full-time

Experience Level

• Minimum of one year of previous sales experience is preferred.
• One year of previous residential leasing experience is preferred.

Education Level

• High school diploma is required.

Salary/Compensations

• $20 to $23 per hour

Benefits

• Medical, dental, vision, and mental health coverage options.
• Competitive pay plus basic life insurance and matching 401(k) contributions.
• Generous time-off plan includes 10 paid holidays including a community service day and your birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Robust recognition program.

About the Company

• We take care of you, so you can take care of our residents, properties and clients.
• Property management may be our business, but people are our passion.
• Empowering you to be the best.
• Our benefits take a holistic approach to take care of your mind and body. We care about you as a whole person, both inside and outside of work.
• We’re a fast-growing property management company with new opportunities popping up daily.
• Experience our award winning culture: Top 15 national finalist on the Best Places to Work Multifamily™, Certified as a Great Place to Work® since 2017, Listed as one of the Best Workplaces in Real Estate™, Ranked second on the 100 fastest-growing private companies in Washington by The Puget Sound Business Journal, Ranked 6 on the 2026 National Multifamily Housing Council (NMHC) Top 50 Managers List.
• Our Core beliefs: Put people and partnerships first, Empower associates, Focus on solutions, Champion ideas that accelerate success, Deliver proof over promises.