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About the Role
HUB International is seeking a Commercial Lines Account Associate to support their SME Practice, focusing on account retention and growth for small, medium, enterprise businesses, nonprofits, and programs. This role requires strong administrative support and customer service skills, offering exposure to commercial lines business and professional development within a leading insurance brokerage.
Responsibilities
- Provide prompt, courteous, and professional service to internal and external clients, handling coverage inquiries and processing requests.
- Prepare documents such as letters, certificates, renewal packages, policies, submissions, and binders.
- Process endorsements, invoice transactions, and generate reports using various program systems.
- Calculate adjustments and premiums on policies and other insurance documents.
- Assist in collecting Accounts Receivables while adhering to file management standards.
- Participate in training and professional development courses to enhance skills and industry knowledge.
- Proactively work with clients and carrier partners on renewals and endorsements.
- Provide additional support to SME Account Managers, SME Account Assistants, and SME Leadership as required.
Requirements
- Minimum 1 to 2 years of administrative support experience.
- RIBO (Registered Insurance Broker of Ontario) license required or must be obtained within 60 days of hire.
- Experience working in a fast-paced and high-volume environment.
- Proficient in Microsoft Office: Word, Excel, and Outlook.
- Ability to work collaboratively as a key member of a team and independently with minimum supervision.
- Strong attention to detail, time management, and analytical skills.
- Excellent organizational, interpersonal, written, and oral communication skills.
- 2-5 years of relevant experience.
Skills
- Customer service
- Microsoft Office (Word, Excel, Outlook)
- Epic or similar insurance brokerage management system (asset)
- Attention to detail
- Time management
- Analytical skills
- Organizational skills
- Interpersonal skills
- Written communication
- Oral communication
Location
- Remote
Work Type
- Full-time
Experience Level
- 2-5 years
Salary/Compensations
- $55,000 to $60,000
Benefits
- Flexible working arrangements
- Generous time-off policies
- HUB-sponsored training programs
- Tuition reimbursement
- Reimbursements for professional licensing and membership fees
- Special discounts on events, travel, accommodation, and personal home & auto insurance
- Extended health benefits
- Disability insurance
- RRSP matching
- Paid-time-off benefits
- Eligible bonuses
- Commissions for some positions
About the Company
- HUB International is a premier insurance brokerage with an expansive network of over 20,000 professionals across 500 offices in North America.
- The company values the well-being and professional development of its team.
- Service defines HUB International's ethos, extending to clients, employees, and communities.
- Regional offices are actively engaged in local initiatives.
- HUB International uses limited AI and automation tools within recruitment systems to enhance efficiency; all hiring decisions are made through human review.
Equal Opportunity
- If you require assistance or accommodation at any stage of the recruitment process, please let us know.
- At HUB, building an inclusive workplace is at the heart of who we are.