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About the Role

CrowdStrike is seeking a Corporate Account Manager - SMB to ensure customer success with our next generation endpoint technology. This full sales cycle role involves advocating for small to mid-size business customers, focusing on adoption, satisfaction, upsell, cross-sell, and timely renewals. This is a hybrid-remote role requiring one day per week in the Austin, TX office.

Responsibilities

• Serve as the primary point of contact for clients, collaborating with internal stakeholders to ensure existing customers receive expected value.
• Manage the contract renewal cycle from initial meetings through negotiation, contract changes, and signature, ensuring escalated ARR rates.
• Achieve a quota of new sales growth within the customer base.
• Act as a customer advocate, driving relationships and creating new champions.
• Identify whitespace in accounts and create value-based presentations for upgrades and cross-sells.
• Consult with existing customers to recommend additional CrowdStrike portfolio solutions.
• Devise and execute account strategies and plans to maximize account growth.
• Provide high-touch customer service, including escalation and coordination of support issues.
• Deliver feedback to the Product Management team on new feature requests and product enhancements.

Requirements

• 1+ years in sales development and/or 1+ years of full sales cycle experience in an account management or net new logo capacity, selling to a technical audience.
• Light experience and/or understanding of sales qualification frameworks such as Medic, Medpicc, and/or Sandlar.
• Track record of meeting or exceeding expectations in an individually focused, quota and/or metric carrying role.
• Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
• Strong technical aptitude and ability to learn new concepts quickly.
• Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings.
• High level of comfort handling client objections and negotiations.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Skills

• Security or SaaS experience is a plus.

Location

• Austin, TX

Work Type

• Hybrid-Remote
• Full-time

Experience Level

• 1+ years

Education Level

• Bachelor's degree is preferred

Salary/Compensations

• $24 - $38 per hour with eligibility for commissions, equity grants

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe
• Health insurance
• 401k
• Paid time off

About the Company

• Global leader in cybersecurity, protecting people, processes, and technologies.
• Mission: stop breaches, redefining modern security with an AI-native platform.
• Processes almost 3 trillion events per day with growing traffic.
• Customers span all industries, relying on CrowdStrike for business continuity and safety.
• Mission-driven company leveraging AI to transform work.
• CrowdStrikers drive careers through flexibility and autonomy.
• Culture of responsible AI adoption, experimentation, and innovation.
• Uses an AI-first mindset as a force multiplier for execution, expertise, insights, and problem-solving.
• Seeking passionate, innovative, and customer-committed individuals.

Equal Opportunity

• CrowdStrike is proud to be an equal opportunity employer.
• Committed to fostering a culture of belonging where everyone is valued and empowered to succeed.
• Supports veterans and individuals with disabilities through affirmative action.
• Provides equal employment opportunity for all employees and applicants.
• Does not discriminate on the basis of race, color, creed, ethnicity, religion, sex, sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law.
• Bases all employment decisions on valid job requirements.
• Participates in the E-Verify program.
• Affirms the Right to Work.