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About the Role

The Client Engagement Specialist (CES) manages all renewal aspects of the relationship with a defined set of customers. You will retain existing contract revenue and support new sales into these accounts. Your success will be measured by the retention rates of your assigned accounts.

Responsibilities

• Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan
• Provide a monthly report to manager highlighting high risk renewal accounts and strategies to turnaround
• Ensure appropriate levels of customer training and product utilization
• Oversee the renewal lifecycle; from pricing, contracting, to invoicing and client support
• Support new sales into existing accounts to ensure maximum customer Return on investment
• Develop a deep understanding of your customer's business, industry, and needs
• Identify opportunities for increased revenue within accounts (up-selling and cross-selling)
• Maintain accurate and appropriate client records within our systems
• Communicate with clients mainly via telephone and email

Requirements

• Minimum of 3 years of proven success in customer engagement or B2B sales
• Exceptional written and verbal communication skills
• Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
• Excellent project management and organizational skills with a keen attention to detail
• Proficiency in Microsoft Office Suite & Google Drive

Work Type

• Union role

Experience Level

• 3 years

Salary/Compensations

• $75,000.00 - $95,000.00

Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

About the Company

• B2B and Operations provides services, solutions and support to a wide range of customers including financial institutions, corporations, universities, government agencies, executives and business professionals.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets
• We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
• Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.