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About the Role

This role represents the ultimate level of sales and service, with unlimited earning potential through a full commission structure. Personal Shoppers are expected to generate a minimum of $1.5M per year and receive additional rewards and support tools upon reaching higher volume targets.

Responsibilities

• Sell the entire store and wardrobe customers from head to toe
• Cultivate new customers and introduce them to Holt Renfrew
• Demonstrate product and style expertise to satisfy customer needs
• Ensure private shopping suites and areas are maintained to visual standards
• Consistently deliver Holt Renfrew’s “Create the Extraordinary” sales and service
• Exceed all sales and service goals and targets
• Build a loyal personal client base by acquiring new customers, developing existing clients, and retaining loyal clients
• Maintain and regularly update customer profiles and information on Holt Renfrew systems
• Attend all educational sessions offered, including product knowledge, vendor, and Holt Renfrew seminars
• Provide on and off-site selling and service to clients
• Communicate regularly with personal customers regarding in-store events, marketing programs, merchandise requests, sales follow-up, birthdays, etc.
• Partner with manager to maintain regular contact with Buying and Exclusive Services Teams to ensure customer needs are understood and service remains relevant
• Network within the community to raise the profile of the role and Holt Renfrew
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines
• Comply with all Health & Safety policies and requirements
• Perform other duties, as assigned
• Ensure compliance with privacy policies, regulations, and cyber security measures

Requirements

• Proven ability to exceed sales targets
• Established high value/high potential customer base with a minimum value of $1.5M in sales
• Knowledgeable of wardrobing and styling techniques
• Expertise in establishing customer relationships which translate into sales; is empathetic
• Skilled at the emotional aspects of a sale; connects with customers and leverages relationships
• Highly collaborative; working with and through others in a team-oriented environment
• Entrepreneurial, competitive, self-confident, and self-motivated
• Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
• Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
• Minimum of five or more years experience in a commission sales environment

Skills

• Sales
• Customer Service
• Wardrobing
• Styling
• Relationship Building
• Communication
• Networking
• Multi-tasking

Location

• Onsite

Work Type

• Full-time
• Commission

Experience Level

• Minimum of five or more years experience in a commission sales environment

Salary/Compensations

• Full commission with unlimited earning potential
• Minimum of $1.5M in sales expected annually

Benefits

• Competitive total compensation
• Generous employee discount
• Pension
• Health & dental benefits
• Tuition assistance
• Continuous learning and development

About the Company

• Holt Renfrew offers an inspiring, fashion-driven environment with opportunities to learn and grow.
• Incredible partnerships with iconic luxury brands.
• Commitments to corporate social responsibility.

Equal Opportunity

• Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
• Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger.
• If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process.
• All requests are confidential and used only to meet candidate needs.