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About the Role

Intelligentsia Coffee is seeking passionate individuals to join their team. This role involves providing exceptional service and high-quality products, improving coffee knowledge, and fostering long-term relationships with coffee producers. The company offers comprehensive training and opportunities for growth.

Responsibilities

• Support and demonstrate proper store procedures, including cash handling, attendance, and product standards.
• Adhere to company policies and protocols for cash handling, safety, and maintaining a clean workspace.
• Ensure the company's brand is reflected through a well-maintained, clean, organized, and stocked coffee bar.
• Uphold standards for merchandising, inventory, and product rotation.
• Offer ideas for improving operations.
• Ensure adherence to the company's dress code and health and safety requirements.
• Prepare and serve coffee and tea beverages adhering to freshness and quality standards.
• Complete required training modules and pursue additional training.
• Maintain coffee knowledge and communicate product information to customers.
• Participate in coffee and tea tastings to enhance product knowledge.
• Educate customers and staff on coffee and teas.
• Assist in the training and development of new staff.
• Attend training sessions to advance knowledge on coffee, tea, merchandise, and espresso bar skills.
• Demonstrate an ongoing pursuit of education, training, and industry trends.
• Ensure customers are warmly received and welcomed.
• Engage customers in a sincere and friendly manner.
• Respond to customer questions, orders, and concerns with patience and professionalism.
• Engage customers about their drink preferences and tailor suggestions.
• Facilitate dialogue with customers regarding other product offerings and promotions.
• Participate in store-wide profit initiatives.
• Offer strategic input to increase store profitability.
• Demonstrate initiative with routine tasks.

Requirements

• High School Diploma or General Education Degree (GED).
• Experience in specialty coffee, retail, hospitality, and/or customer service industries.
• Ability to maintain a pleasant disposition and sense of urgency.
• Demonstrate a passion for coffee and tea.
• Capability to interface and maintain effective relationships with co-workers and customers.
• A logical and methodological approach to problem-solving.
• Flexibility and ability to multi-task in a demanding, stressful environment.
• Maintain a calm demeanor during periods of high volume.
• Ability to cooperate successfully as a member of a team.
• Ability to communicate effectively with others, including giving and receiving feedback.
• Communicate clearly, honestly, and promptly.
• Ability to use available resources to answer questions.
• Maintain regular and consistent attendance and punctuality.
• Strong cash handling skills.
• Ability to read and speak English proficiently.

Skills

• Cash handling
• Customer service
• Coffee preparation
• Tea preparation
• Merchandising
• Inventory management
• Communication
• Problem-solving
• Teamwork
• Training
• Sales

Location

• New York City

Work Type

• Employee
• Full-time
• Part-time

Experience Level

• Entry Level
• New hire generally should become full-bar capable within 90 days.

Education Level

• High School Diploma or GED

Salary/Compensations

• $20.14 per hour starting wage
• $21.09 per hour after certification
• Tips average $7-9/hr

Benefits

• Paid vacation
• Sick time
• 8 paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability coverage
• Commuter benefits
• Free bag of coffee each week
• Discount on other items
• Employee Assistance Program
• 401k eligible after 90 days
• Company match for 401k after one year

About the Company

• Intelli is a company that does business differently to forge new paths in specialty coffee.
• They are pioneers in the direct trade model for buying coffee and creating coffee partnerships worldwide.
• They are passionate about coffee and pay more to buy direct, creating long-term, collaborative relationships with producers.
• They offer comprehensive training to provide exceptional service and high-quality products.
• They foster a work environment with shared values of being hospitable, mutual respect, and curiosity.
• They work around employee schedules to accommodate education or personal commitments.
• Coffeebars are not open late night.
• They prefer to promote from within and nurture potential in all employees.

Equal Opportunity

• Intelligentsia Coffee, Inc is an equal opportunity employer of all qualified individuals.
• Committed to creating a diverse and welcoming workplace.
• Encourages applications from People of color, women, LGBTQIA+, veterans, and persons with disabilities.
• Qualified applicants with criminal histories will be considered in a manner consistent with federal, state, and local ordinances.
• Committed to offering reasonable accommodations to job applicants with disabilities.