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About the Role

The Benefits Services Manager leads a team of service officers to assist warriors in obtaining Department of Defense (DoD) and Veterans Benefits Administration (VBA) benefits. This role oversees the day-to-day operations of a service officer team, performs case/claims work, and fulfills leadership functions covering training, coaching, budgeting, and collaborating.

Responsibilities

• Manage a service officer team of local and remote WWP staff members to identify veteran benefits and assist with benefits claims.
• Lead the veterans’ benefits services team to serve as liaison between the VA and wounded service members, providing representation and advocacy for their benefits claims.
• Manage an active caseload of at least 33% of the team’s average caseload.
• Provide frequent performance feedback to teammates.
• Establish and maintain a team of knowledgeable service officers, responsible for their training, efficiency, and personal development.
• Represent WWP through public presentations at third-party events.
• Build collaborative relationships with WWP teammates and partnerships with local representatives of the Department of Veterans Affairs and relevant military and community organizations.
• Lead the veterans’ benefits services team to meet or exceed established goals for timeliness and successful completion of benefits claims.
• Report to leadership on the progress and outcomes of benefit trends using WWP process and performance data.
• Stay abreast of current trends, discoveries, and medical conditions pertaining to wounded warriors and share information with the team.
• Provide staff training and education in collaboration with leadership and the training team to maintain teammate VA accreditation.
• Manage budget, ensuring proper expense controls and accurate records.
• Attend and actively participate in required training and/or meetings.
• Perform other related duties as assigned.

Requirements

• Five years of veterans benefits advocacy experience as a VA accredited service officer.
• Three years of leadership and/or management experience.
• Department of Veterans Affairs certification as an accredited agent.
• Ability to obtain ASIST Certification within 1 year of hire.

Skills

• Strong working knowledge of VA and DoD benefits law and procedures.
• Subject matter expert in filing claims across the entire spectrum of DoD and VA benefit categories.
• Demonstrated working knowledge of regulations, precedents, and procedures related to the Medical/Physical Evaluation Board and Veterans Affairs disability rating system.
• Experienced handling complex case management.
• Demonstrated ability to lead and manage local and remote staff members while maintaining high quality standards of service to warriors.
• Demonstrated understanding of relationship management and partnering.
• Exceptional interpersonal skills.
• Demonstrated ability to interact effectively with diverse individuals, collaborate, and establish and build effective working relationships.
• Ability to respond to sensitive matters with diplomacy and empathy.
• Strong presentation skills.
• Confident communicator, with demonstrated ability to present information effectively to large audiences, small groups, and individuals.
• Strong organizational and time management skills.
• Ability to quickly adapt to changing priorities.
• Demonstrated ability to balance and communicate tactical and strategic initiatives of the organization.
• Demonstrated ability to establish credibility, be decisive, influence others, and influence change.
• High energy level.
• Self-starter; willing to take initiative.
• Strong written and verbal communication skills.
• Demonstrated understanding of Wounded Warrior Project and its mission, values, programs and services.
• Proficient using Microsoft Office, e.g., Word, Excel, PowerPoint, Outlook.
• Unequivocal commitment to the highest standards of personal and business ethics and conduct.
• Mission-driven, guided by core values, and a pleasure to work with.

Location

• Hybrid

Work Type

• Hybrid
• Full-time

Experience Level

• 5 years of veterans benefits advocacy experience
• 3 years of leadership and/or management experience

Education Level

• Bachelor’s degree or equivalent combination of education, experience, training, or certification.

Salary/Compensations

• For Colorado Applicants: $82,790 - $103,488 base salary
• For Chicago, IL, San Diego, CA and Washington State Applicants: $90,675 - $113,344 annual base salary
• For Washington, D.C. Applicants: $94,617 - $118,272 annual base salary
• For New York, NY Applicants: $98,560 - $123,200 annual base salary

Benefits

• Flexible hybrid work schedule (three days in the office, two days’ work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• Medical/Prescription drug coverage
• Dental coverage
• Vision coverage
• Life/AD&D coverage
• Short-term Disability
• Long-term Disability
• Employee Assistance Program
• 401(k)-retirement plan
• Competitive PTO package
• Sick Leave
• Family Care Leave
• Paid Holidays
• Birthday Holiday
• Education Assistance
• Teammate Wellness Program
• Bereavement Leave

About the Company

• Wounded Warrior Project® (WWP) is dedicated to honoring and empowering the nation’s veterans.
• WWP recognizes that its mission cannot be accomplished without its talented teammates.
• WWP offers a comprehensive benefits package to help teammates focus on the warriors and families served.

Equal Opportunity

• Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.