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About the Role

Maple's purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. We enable people to take control of their health and push the boundaries of what’s possible every day. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.

Responsibilities

Triage the provider support inbox and Slack channel — routing inquiries to the right owner and responding directly as needed
Coordinate new providers through the onboarding process end-to-end
Support our provider quality and feedback loop — tracking themes by provider and delivering targeted education using pre-approved templates
Provide administrative support for mass provider communications, coordinating content drafting and shipping through HubSpot
Support weekly KPI monitoring across specialties and jurisdictions, presenting weekly KPIs to the provider team
Support the setup of new specialties on our platform, troubleshoot configuration issues, and manage the pool of providers for each specialty
Run the monthly regulatory scan — tracking changes to healthcare laws and regulations across the provinces and territories Maple operates in, so we stay compliant as the landscape shifts

Requirements

An undergraduate degree in business, commerce, health administration, communications, or a related field, plus 1–2 years of experience — including internships — in a coordinator, administrator, or operations support role
A high degree of organization — you can manage a high volume of manual admin tasks meticulously and keep multiple moving parts on track without letting things slip
A proactive, "over-communicative" internal communication style — you keep partners in the loop, flag issues early, and make it easy for the team to know where things stand
Strong written communication skills — you can respond to inbound inquiries clearly, warmly, and professionally
Strong prioritization skills — you can juggle inbox triage, onboarding queues, KPI pulls, and ad-hoc requests, and know when to escalate versus resolve
A collaborative, mindset — you enjoy being the link between teams and workstreams
An offer of employment is subject to a criminal record check (EPIC) and identity verification.
Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Skills

HubSpot
Intercom
Internal admin platform

Location

Hybrid
225 Richmond Street West, Toronto

Work Type

Full-time

Experience Level

1-2 years

Education Level

Undergraduate degree in business, commerce, health administration, communications, or a related field

Salary/Compensations

$50,000-$55,000

Benefits

24/7 access to general practitioners, pediatrics and mental health therapy for you and your family
Comprehensive health coverage: Medical, dental and life insurance
Health spending account
Flex benefits: An annual budget for professional development, wellness expenses or retirement savings
10 dedicated Health days
Destination days: Work from anywhere internationally for up to five days per year
Group retirement savings plan
3 weeks vacation

About the Company

Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists.
Over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care.

Equal Opportunity

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.