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About the Role

The Brooklyn Public Library Adult Learning Program is seeking a full-time Case Manager to support WIOA HSE participants within the Literacy Zone Welcome Center. This role will help participants access free programs and resources to overcome barriers to completing their educational goals, working collaboratively with internal teams and community partners. This is a grant-funded position through June 30, 2027, with potential for renewal.

Responsibilities

Conduct comprehensive educational/vocational assessments to develop service plans for approximately 100 clients annually.
Provide intensive one-on-one and/or small group counseling and advising on career, academic, and social service needs.
Link participants with resources to help alleviate poverty.
Plan and coordinate community events aligned with Literacy Zone targets.
Identify post-secondary transition programs and assist foreign-born participants with workforce integration.
Assist participants in improving English skills, earning high school diplomas, and succeeding in post-secondary education, apprenticeships, or training.
Support program outreach, recruitment, information sessions, assessments, orientations, and goal setting.
Communicate and collaborate with staff to identify participant barriers.
Refer participants to community partners for wrap-around services like health and financial literacy.
Research and assist participants in acquiring supportive services such as computer literacy, transportation, public assistance, and childcare.
Facilitate and/or coordinate various workshops/information sessions.
Attend community partner meetings and bi-monthly case management team meetings.
Maintain case notes in the ASISTS database, documenting client goals and outcomes.
Monitor participant progress and conduct frequent follow-ups.
Perform other tasks necessary to achieve service and programmatic goals.

Requirements

Relevant experience in adult education (HSE).
Strong awareness of barriers facing adult learners integrating into workforce, technology, and academic environments.
Relevant experience in counseling individuals and/or facilitating informational sessions.
Good knowledge of available educational, training, and employment resources.
Good knowledge of labor market trends and requirements.
Possess initiative, resourcefulness, tact, courtesy, good judgment, and problem-solving ability.
Able to travel to various program sites throughout the week.
Able to work alternate Saturdays, evenings, and day shifts.
Willing to travel and work from various library branches within the Literacy Zone target area.
Complete 14 hours of professional development per year.

Skills

Proficient in MS Word, Excel, Google Drive, Outlook, and Social Media.

Location

Brooklyn

Work Type

Full-time
Non-union
Exempt

Experience Level

Some college required
Bachelor's degree in education or a related field preferred

Salary/Compensations

$42,000 - $45,000

About the Company

The Brooklyn Public Library offers thousands of free programs daily for diverse individuals, including language learning, entrepreneurship support, arts and culture exploration, and access to books.
We seek professionals dedicated to excellent customer service, community partnerships, and mission-aligned programs.
Join a motivating and challenging environment where innovation is key.
Be part of a stimulating workplace highly regarded by its culturally diverse community.

Equal Opportunity

Brooklyn Public Library is an equal opportunity employer.