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About the Role
As a Brand Champion, your primary responsibility is to ensure marketers maximize the value derived from the brand health data within their Tracksuit Dashboards. You will serve as a trusted partner, educating, unblocking, and celebrating progress with a portfolio of brands, playing a central role in Tracksuit's expansion.
Responsibilities
- Onboard and activate customers by setting clear success plans and guiding them to initial value.
- Lead Quarterly Check-Ins that connect product usage to desired outcomes.
- Identify risks early, develop save plans, manage renewals, and drive expansion opportunities.
- Translate customer feedback into actionable insights for Product and Marketing teams.
- Maintain accurate customer health records, notes, and forecasts.
- Champion playbooks and continuously enhance the customer experience.
- Build strong relationships with CMOs, Heads of Marketing, founders, and marketers through clear communication.
Requirements
- 2-4+ years of experience in Customer Success or Account Management within B2B SaaS or a related field.
- Demonstrated commercial acumen, including experience with GRR/NRR, negotiation, and forecasting.
- Strong understanding of brand and marketing principles, and the ability to articulate their value.
- Comfortable with data and product concepts, capable of guiding discussions using dashboards.
- Excellent written and verbal communication skills, adaptable to executive, user, and technical audiences.
- Familiarity with tools such as Vitally, HubSpot, Subskribe, Notion, and Google Workspace.
- Exhibits a 'High Care + High Performance' approach: kind, organized, ambitious, and team-oriented.
Skills
- Customer Success
- Account Management
- B2B SaaS
- Commercial Acumen
- Negotiation
- Forecasting
- Brand Marketing
- Data Analysis
- Product Curiosity
- Dashboard Utilization
- Written Communication
- Verbal Communication
- Relationship Building
- Onboarding
- Customer Activation
- Renewal Management
- Expansion Sales
- Customer Feedback Analysis
- Playbook Development
Location
- Auckland
- Sydney
- London
- New York
Work Type
- Office First
- Flexible
- Hybrid
Experience Level
- 2-4+ years
Salary/Compensations
- £50,000 - £67,000
- Up to 20% commission on top of base
Benefits
- Competitive market rate remuneration reviewed annually
- Radically transparent compensation policy
- Employee Share Option Program (ESOP)
- Annual wellness bonus
- Access to a premium EAP platform
- 6 weeks of paid annual leave
- 12 weeks’ paid parental leave for either caregiver
- Additional sick leave for IVF
- Gradual return to work
- £1000 personal L&D budget
- Mentorships
- Speaking engagements
- Travel opportunities
- Pet-friendly office environment
About the Company
- Tracksuit is one of Australasia's fastest-growing startups, building a world-class team of kind, ambitious, generous, and smart individuals.
- Recognized as Mumbrella Marketing Company of the Year 2022, HRD Employer of Choice <200 Staff 2024, NZ Hi Tech Awards Emerging Company of the Year 2024, and AFR Best Place to Work Media and Marketing (4th place) 2024.
- Works with over 1000+ epic brands globally, including Represent Clothing, Lowes, Turo, Heights, MoonCup, AllPress, Rapha, Sol De Janeiro, Tiffany & Co, MyFitnessPal, Hatch, and Bondi Sands.
- Vision is to be the common language for measuring and communicating brand building value, making brand tracking 10x easier to use and 10x more affordable.
- Operates with a culture of complete transparency, trust, learning, and constant development.
- Offers a tight-knit, supportive, and ambitious team environment.