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About the Role

Wilson Sonsini is seeking a Collections Manager to lead the firm’s execution discipline for resolution of aged receivables, accelerate cash realization, and enhance financial accountability. This role will initially function as the primary owner of the collections process, with the potential to build and lead a team as the function scales. The Manager will partner with various departments to refine collections and risk mitigation capabilities, exercising decision authority and escalating complex issues as needed.

Responsibilities

Establish a clear aged receivables ownership model for the Revenue Management team, defining owners of delinquent accounts by client, practice, and collections segment, and ensuring application of the collections playbook in support of the firm’s Financial Policy
Lead Financial Policy compliance, executing escalation paths, and resolution playbooks for aged receivables, including prioritizing material client balances, ensuring timing and certainty of payment, taking required account collections actions, and surfacing key decision points for firm leadership
Develop a structured operating cadence for monthly, quarterly and year end collections campaigns, with clear reporting, accountability, and follow through to payment
Scale the collections function from status tracking and targeted intervention to broad and coordinated collections actions to maximize payment opportunities and mitigate risks of nonpayment of ongoing work
Lead the identification, prioritization, and resolution of aged receivables risks, especially high-dollar, high-sensitivity, slow moving or complex balances
Develop tools and reports to surface emergent risks early, before matters become materially aged or require acute intervention, especially by reinforcing a culture of monthly payments across the Firm’s client base
Support partners in sensitive client conversations with clear economics, practical options, and disciplined resolution strategies
Negotiate directly with clients on complex AR workouts, including payment plans, settlements, timing agreements, dispute resolution, and structured repayment plans
Evaluate and manage relationships with external payment solution providers, including electronic payment platforms, card processing, and client payment-plan or financing options, to make it easier for clients to pay and to accelerate cash realization consistent with the Financial Policy
Drive adherence to Financial Policy limits on payment terms, discounting, write-offs, and deferred payments, and exercise defined decision authority over credit and collections actions within established thresholds, including blocking new matters, halting work, or approving continued work at a managed scale for delinquent clients, and escalating balances above those thresholds to the appropriate governing authority for decision
Translate the firm's established Financial Policy into practical execution tools (collections playbooks, escalation tactics, and field guidance) that Members and the Finance Department can apply consistently
Coach Revenue Management and Account Managers, including client assessment, partner communication, written outreach, phone negotiation, escalation judgment and client sensitivity
Contribute as a leader to a culture of appropriate urgency, accountability, judgment and calm persistence

Requirements

Minimum 7 years of experience in collections at a big law firm, with at least 4 years in firm wide collections management role, or equivalent
The ideal candidate combines financial judgment, operational rigor, negotiation skill, technology fluency, and practical leadership.
This role must be able to work directly with partners and clients, structure AR workouts, and engage payment partners.
The preferred candidate will provide critical design input and promote development and adoption of AI capabilities that enhance outreach, surface emergent exposure, and support quarterly campaigns.
This position requires an ability to accurately review contracts, summarize key factors and identify problematic accounts with limited supervision.

Skills

Financial judgment
Operational rigor
Negotiation skill
Technology fluency
Practical leadership
AI capabilities
Contract review
Data analysis
Dashboards
Segmentation
Performance metrics
Workflow automation
Client outreach
Collections tactics
Executive presence
Written communication
Verbal communication
Problem simplification
Team-oriented
Bias toward action
Consistency
Persistence

Location

Palo Alto
San Francisco

Work Type

Hybrid

Experience Level

Minimum 7 years of experience in collections at a big law firm
At least 4 years in firm wide collections management role

Education Level

Bachelor’s degree in finance, business, information technology, or related field
Master’s degree or MBA preferred

Salary/Compensations

$131,750 - $178,250 per year

Benefits

Highly competitive salary and benefits package
Discretionary year-end merit bonus based on performance

About the Company

Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide.
We represent companies at every stage of development, from entrepreneurial start-ups to multibillion-dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them.
The firm has approximately 1,100 attorneys in 17 offices: 13 in the U.S., two in China, and two in Europe.
Our broad spectrum of practices and entrepreneurial spirit allow exceptional opportunities for professional achievement and career growth.

Equal Opportunity

Equal Opportunity Employer (EOE)