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About the Role

The Patient Family Representative is responsible for greeting patients, families and visitors arriving at the hospital and coordinating communications between hospital staff, patients and their families; serving as an information provider.

Responsibilities

• Greet patients, families and visitors arriving at the hospital.
• Works closely with volunteers to ensure that the patient's, families and visitors needs are met.
• Directs the escorting of the patients, families and visitors by the volunteers throughout the hospital.
• Information provider for patients, families and visitors.
• Coordinate communications between hospital staff, patients and their families.

Requirements

• 1 - 2 years related experience
• Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.
• Works directly with patients and/or customers.
• Works with internal customers via telephone or face to face interaction.
• Works with external customers via telephone or face to face interaction.
• Works with other healthcare professionals and staff.

Skills

• Advanced computer skills, including Word, Excel and Windows.
• Proficient with the use of Outlook.
• Excellent interpersonal skills required.
• Ability to work with minimal supervision.
• Ability to demonstrate excellent customer service skills.

Location

• Tulsa, Oklahoma 74136

Work Type

• Variable
• Full-time

Experience Level

• 1 - 2 years

Education Level

• High School Diploma or GED

Benefits

• Limited benefit offerings

Equal Opportunity

• EOE Protected Veterans/Disability