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About the Role
We are seeking a proactive and customer-focused Service Specialist to join our National client support team. In this role, you will join a team of Client Managers and Client Executives with varied portfolios of national clients, ensuring seamless support to both internal and external stakeholders and adhere to the highest standards of service delivery. The ideal candidate will be passionate about developing their insurance career and committed to delivering excellence in client service. We value individuals who are proactive, customer-focused, and eager to contribute to a high-performing team supporting both internal and external stakeholders.
Responsibilities
- Provide administration support to our Account Brokers regarding client insurance/risk needs
- Engage in communication with clients through phone calls, emails, and face-to-face meetings to support their insurance requirements.
- Participate in insurance policy pre-renewal, renewal and post-renewal activities including drafting quotations, endorsements, certificates of currency, cancellations, creating renewal reports
- Prepare, lodge, and invoice insurance policies in an accurate and timely manner
- Attend client meetings and work on tender processes, client renewals, claims and other insurance broking duties
- Manage key stakeholder relationships with Senior Brokers, Underwriters, Client Executives and Client Managers
- Enhance the client experience through outstanding customer service
Requirements
- Strong administration and customer service skills
- Excellent attention to detail
- Strong verbal and written communication, and problem-solving skills
- Ability to work in a close team environment
- Ability to work within tight timeframes
- Ability to work independently and proactively without supervision
- Being curious, highly motivated and engaged
Skills
- Microsoft Office 365
- Email systems
- Teams
- Google Drive
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Entry Level
Benefits
- Comprehensive benefits package
- Agile, inclusive environment
- Manage wellbeing and work/life balance
- Two Global Wellbeing Days per year
- Continuous learning culture
About the Company
- Aon is a leading provider of innovative solutions for National clients.
- Our team is committed to delivering exceptional services, enabling businesses to thrive in a dynamic international environment.
- As a market leader, we foster a culture of collaboration, diversity, and professional growth.
- Aon is in the business of better decisions.
- At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
- As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
Equal Opportunity
- We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com