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About the Role

You will be providing client support, handling general administration, and assisting brokers with day-to-day tasks. You will be trusted with real client work, learn on the job, and build a pathway into broking with structured development and mentoring.

Responsibilities

• Manage renewals, new business quotes, and overall account servicing (policies, endorsements, invoicing).
• Liaise with clients, insurers, underwriters, and internal teams to meet deadlines and support broking strategy.
• Maintain accurate documentation, systems, and processing through collaboration with the Gallagher Service Centre.
• Support debtor management, gather client information, and identify key issues.
• Continuously improve processes, stay updated through training, and uphold professional and ethical standards.

Requirements

• 1-2 years’ experience in a similar client support / administration role
• Attention to detail
• Clear and effective in stakeholder communication
• Great time management and ability to prioritise to meet deadlines
• A proactive approach and commitment to client service excellence
• Tier 1 qualification is desirable or willingness to complete in first 6 months (Gallagher supported)

Location

• Parramatta
• Liverpool

Work Type

• Flexible and hybrid work arrangements

Experience Level

• 1-2 years experience

Education Level

• Tier 1 qualification is desirable or willingness to complete in first 6 months

Benefits

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!

About the Company

• Gallagher is a global leader in Insurance broking, risk management and consulting, with over 71,000 employees worldwide in over 130 countries.
• We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way.
• We are proud to have been awarded one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women.

Equal Opportunity

• Gallagher is an Equal Employment Opportunity (EEO) employer committed to workplace diversity and inclusion.
• We embrace a working environment that celebrates individuality and fosters collaboration.
• Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
• Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
• In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.