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About the Role

Provide basic breastfeeding information and support to pregnant and breastfeeding participants, including counseling and referrals to specialized staff and community resources. This role requires documentation of all interactions in the management information system.

Responsibilities

• Provide basic breastfeeding information and support to pregnant and breastfeeding participants.
• Counsel prenatal and postpartum participants via email, phone, home visits, hospital visits, and face-to-face.
• Refer participants to the Designated Breastfeeding Expert (DBE), QN/CPA, or other community breastfeeding resources for situations outside the peer counselor’s scope of practice.
• Follow up on participant referrals in a timely manner.
• Document interactions and referrals to other staff in the management information system (MIS).
• Be available to WIC participants outside usual clinic hours and outside the WIC clinic environment.

Requirements

• Fluency in Spanish.
• Is a paraprofessional, as defined by the WIC Breastfeeding Model Components for Peer Counseling.
• Recruited and hired from WIC’s target population, and, to the extent possible, represent the same racial/ethnic background as the participants they support.
• Must have at least one baby breastfed.
• Completed training based on the FNS WIC Breastfeeding Curriculum.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and maintain attention to detail.
• Knowledge of Microsoft Office (Teams, Word, Excel, PowerPoint).

Skills

• Communication
• Customer service
• Task management
• Attention to detail
• Microsoft Office (Teams, Word, Excel, PowerPoint)