Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Client Services Lead provides exceptional oversight and administration of office and mail services, delivering operational functions in key areas. This position leads the client services onsite with direction from a supervisor, continuously offering the highest level of service while maintaining a professional image.

Responsibilities

• Provides 5-star customer service to all employees.
• Receives inbound mail/packages and sorts incoming mail, inputting into chain of custody software.
• Manages outgoing mail/package transactions.
• Performs duties associated with shipping and receiving of materials.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail/packages to company personnel.
• Acts as point of contact for company personnel on mail/package inquiries.
• Performs daily key ops of convenience multi-function devices, ensuring functionality and replenishing toner/paper.
• Submits work orders for certain requests.
• Services and replenishes barista, pantry, conference, kitchen, or meeting areas.
• Performs meeting room and conference room set ups.
• Performs light maintenance and cleaning duties as assigned.

Requirements

• Strong verbal and written communication skills.
• Excellent customer service skills.
• MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Knowledge and understanding of shipping/receiving procedures.
• Ability to comprehend instructions.
• Ability to work independently and complete projects.
• Ability to determine correct method and packing material.
• Ability to validate packing slips for accuracy of incoming and outgoing materials.
• Ability to work assigned work hours.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures.
• Proven abilities to organize, motivate, and retain team.

Skills

• Communication skills
• Customer service skills
• MS Office Suite
• Organizational skills
• MFD equipment knowledge
• Shipping/receiving procedures
• Problem-solving

Location

• Onsite

Work Type

• Full-time

Experience Level

• 2+ years prior work experience preferred
• 1+ year of lead experience preferred

Education Level

• High School Diploma (or equivalent)

Salary/Compensations

• $21.50—$21.50 USD

Benefits

• Career Growth opportunities
• Learning & Development programs
• Talent recognition programs
• Paid Time Off (PTO)
• Bonuses for employee and client referrals
• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking Pre-Tax Plans
• Supplemental Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Legal Program
• Identify Theft Protection
• Pet Discounts
• Pet Insurance
• Group Home and Auto Insurance
• EAP
• Short Term Disability
• Life Insurance
• Education Discounts
• 401k w/ matching
• Entertainment Discounts

About the Company

• SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
• Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
• Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

Equal Opportunity

• At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
• SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
• SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.