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About the Role

Dent Neurologic Institute is committed to excellence, with a culture built on respect, quality, productivity, and well-being. We aim to make a difference for both patients and colleagues.

Responsibilities

• Functions knowledgeably in patient care duties.
• Complies with quality assurance, HIPPA, customer focus, infection control, safety, and other policies.
• Responds appropriately to patient inquiries, providing accurate information and referring physician's office inquiries.
• Answers all calls pertinent to the assigned area, directing clinical calls to appropriate personnel.
• Works with patients and other office personnel to coordinate care.
• Ensures patient films are accounted for and returned to the correct destination.
• Makes follow-up phone calls to patients as directed by the provider.
• Reviews and approves provider dictations and faxes them to referring physicians.
• Obtains prior authorization for diagnostic testing and procedures.
• Enters patient data into EMR, including prescriptions, diagnostic testing, and outside procedures.
• Schedules follow-up appointments for office visits and internal/external diagnostic testing.

Requirements

• General office skills, including typing.
• Strong planning, problem-solving, organizational, and interpersonal skills.
• Working knowledge of general office equipment (fax, copy machines, multi-line phone system, personal computers).
• Working proficiency with Microsoft Excel and Word.
• Ability to address and resolve conflict professionally.
• Ability to maintain strict confidentiality.
• Ability to be flexible.

Skills

• Typing skills
• Planning
• Problem solving
• Organizational skills
• Interpersonal skills
• Microsoft Excel
• Microsoft Word
• Conflict resolution
• Confidentiality
• Flexibility

Location

• Amherst Office

Work Type

• Monday - Friday, 8:00am - 4:30pm
• 40 hours/week

Experience Level

• 2 years related experience
• 3+ years related experience in a clinical setting

Education Level

• Associates Degree
• High School Diploma/GED

Salary/Compensations

• Rates are commensurate with experience
• Most candidates will start within the first quartile of the pay range

Benefits

• Work-Life Balance (no overnight shifts)
• Medical, Dental & Vision Plans
• Life Insurance
• 401(k) Retirement Plan
• Critical Illness, Accident, & Legal Plans
• Wellness Program
• Learning & Development Opportunities
• Paid Time Off
• Paid Holidays
• Free Onsite Parking at All Locations

About the Company

• Dent Neurologic Institute is committed to excellence in all we do.
• Our culture is built on 4 key pillars: respect, quality, productivity, and well-being.
• By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues.

Equal Opportunity

• Dent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws as the basis for an employment decision.
• All qualified individuals are encouraged to apply and will receive consideration.