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About the Role
The Retail Assistant Store Manager at Vuori helps lead the retail sales team by forging connections with customers, communicating brand values, and maintaining store standards. This role involves ensuring an exceptional customer experience and supporting daily store operations.
Responsibilities
- Create an unforgettable customer experience
- Works with the sales team to ensure each customer receives the best experience possible
- Takes ownership of the sales floor and sales team to ensure customer experience is the first priority
- Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit
- Forge lasting relationships with customers by engaging with them about product details, new product and replenishment and invite them to upcoming events
- Be knowledgeable on what’s new and what’s selling well and shares with both the customer and team
- Leads the team on the day to day operations of the store when the Store Manager is not in
- Motivates the sales team and achieves sales goals in a team-based commission environment
- Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer
- Leads the team in the completion of projects while keeping the focus on customer experience
- Communicating inventory needs to support the business goal
- Assists the Store Inventory Lead in the processing of all shipments of product, as well as inventory management
- Works with Retail Store Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully
- Leads the team in daily maintenance of the store including restocking product, maintaining visual merchandising and cleaning
- Utilizes the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily
- Under the guidance of the Retail Store Manager, encourages employees to give 100%, adhere to punctuality and role responsibilities at all times
- Completes weekly manual restock and sends report to inventory management
- Completes weekly cycle counts
- Assists in processing weekly shipments
- Ensures all store supplies are stocked and communicates needs on a monthly basis
- Processes all online returns and defective products as needed and ships to the warehouse
- Ensures all restock and destock is handled on a daily basis
- Assists in keeping the backroom clean and bins organized
- Manages the Aloha displays; refreshed and restocked weekly
- Manages the mannequin refresh and checking one offs
- Ensures all merchandising standards are happening on the floor
Requirements
- Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day
- Must be a leader in punctuality and attendance, adhering to scheduled shifts
- Ability to develop relationships with customers and colleagues
- A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns
- Ability to prioritize multiple tasks in a fast-paced environment
- Ability to quickly learn new procedures and processes
- Strong organizational skills and follow through skills
- Excellent communication and interpersonal skills
- High level of ownership, accountability and initiative
- Eager to develop new skills and responsive to feedback
- Willingness to lift and move products and equipment and boxes weighing up to 30 lbs
- Willingness to stay active and move throughout the store during each shift
- Willingness to reach, bend, and use a step stool or ladder when needed
- Willingness to work in an environment with bright lights and music
- Willingness to work as part of a team in a fast-paced retail environment
Skills
- Product knowledge
- Customer service
- Sales
- Team motivation
- Inventory management
- Visual merchandising
- Communication
- Interpersonal skills
- Organizational skills
Location
- Retail Store
Work Type
- Full-time
Experience Level
- Assistant Store Manager
Salary/Compensations
- $25.61/hr - $29.61/hr, plus team pooled commission
Benefits
- Health Insurance
- Savings and Retirement Plan
- Employee Assistance Program
- Generous Vuori Discount & Industry Perks
- Paid Time Off
- Wellness & Fitness benefits
About the Company
- Vuori is re-defining athletic apparel, blending performance with a casual aesthetic for everyday life.
- Inspired by an active coastal California lifestyle, integrating fitness, creativity, and life.
- High energy, fast-paced retail environment.
- Aims to inspire clarity, enthusiasm, and purpose, while having fun.
- An outlet for opportunity, personal growth, and success.
Equal Opportunity
- Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
- All your information will be kept confidential according to EEO guidelines.