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About the Role
This is a high-impact, member-facing position for someone who thrives on connection, hospitality, and precision, ensuring every member interaction reflects the sophistication and excellence of the AVANT brand. It is not a passive guest services role but a role focused on creating a luxury fitness experience.
Responsibilities
- Greet, assist, and engage members with a world-class standard of service.
- Anticipate member needs, provide personalized assistance, and ensure seamless operations at the front desk.
- Be fluent in all offerings and amenities, guiding members through training programs, recovery solutions, and membership inquiries with expertise.
- Assist in membership sign-ups, tours, and renewals, ensuring every interaction strengthens member loyalty.
- Conduct regular walkthroughs to uphold AVANT’s impeccable standards, ensuring every detail reflects our commitment to luxury.
- Oversee operations at the member services desk, ensuring efficiency, organization, and proactive solutions.
- Craft high-quality beverages with precision and care, adding to the elevated member experience.
- Approach challenges with creativity and a commitment to continuous improvement.
- Cultivate relationships, creating a welcoming environment that fosters community and belonging.
Requirements
- Experience in luxury hospitality, customer service, or high-end fitness environments.
- A passion for fitness & wellness.
- A relentless pursuit of excellence.
- Strong attention to detail.
- Professionalism and poise.
- CPR & First Aid Certification (or willingness to obtain).
- Must provide a recent Criminal Background Check prior to commencement of training and/or work.
Skills
- Concierge-level experience
- Hospitality
- Customer service
- High-end fitness environments
- Fitness and wellness knowledge
- Attention to detail
- Professionalism
- Poise
- CPR and First Aid
Location
- Onsite
Work Type
- Full-time
- Evenings
- Weekends
- Closing shifts
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Competitive salary
Benefits
- Complimentary individual membership
- Group RRSP options
- Team Member Perks
- Complete training and development package
About the Company
- AVANT is a members-only club for those who demand more and refuse to settle.
- AVANT is a performance-driven ecosystem where cutting-edge training, science-backed recovery, and personalized wellness strategies come together seamlessly.
- AVANT is designed for peak potential, long-term vitality, and results that last.
- AVANT is setting the standard for what it means to train and recover at the highest level.
- AVANT crafts elite, performance-driven experiences that push boundaries.
Equal Opportunity
- We are an equal opportunity employer, and we believe in treating everyone fairly regardless of race, ancestry, place of origin, colour, ethnic origin, national origin, language, citizenship, creed, religion, sex, sexual orientation, age, marital status, gender identity, gender expression, record of offenses, disability, or any other legally protected factors.
- We consider all qualified applicants for employment and upon request will provide accommodations to candidates taking part in the selection process.