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About the Role
As a Phlebotomist/Administrative Assistant, you will provide an exceptional patient experience by offering venipuncture and clinical support services. You will act as a patient ambassador, removing barriers to care and ensuring a positive in-office experience. You will be the first point of contact for patients and provide administrative support as needed.
Responsibilities
- Use C-I-CARE framework in all patient interactions, managing patient intake, schedules, billing, insurance, and feedback.
- Provide venipuncture services for pediatric to geriatric patients.
- Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, and vitals.
- Maintain high standards of in-office care through proper specimen handling, inventory, and sterilization.
- Answer patient messages, follow up on lab cases, and assist providers with clerical duties.
- Perform all front of house duties including check-in/check-out, insurance verification, and paperwork.
- Contribute to team development through rounding, huddles, and problem-solving.
- Perform opening and closing duties, including office upkeep and supply restocking.
- Master technology suite including Slack, G-suite, Zoom, and EMR systems.
Requirements
- At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship.
- Strong customer service skills, including ability to establish and maintain effective customer relationships.
- Strong written and verbal communication skills.
- Proficiency in computer technology, internet navigation, and multiple software systems.
- Experience working on collaborative, diverse, multi-disciplinary teams.
- Proven ability to display confidence and instill trust during the collection process.
- Proven track record of persisting through change and learning quickly.
Skills
- Venipuncture
- Clinical support services
- Patient interaction
- Administrative support
- Billing and insurance knowledge
- Specimen labeling, handling, and processing
- Inventory upkeep
- Tool sterilization
- Answering patient messages
- Clerical duties
- Front of house duties
- Team development
- Office upkeep
- Technology proficiency (Slack, G-suite, Zoom, EMR)
Location
- Mamaroneck
- Scarsdale
- Elmsford
- White Plains
Work Type
- Full-time
- Onsite
Experience Level
- Entry Level
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $25.75 - $27.75 per hour
Benefits
- Paid sabbatical for every five years of service
- Free One Medical memberships for yourself, friends, and family
- Employee Assistance Program
- Competitive Medical, Dental and Vision plans
- Pre-Tax commuter benefits
- PTO cash outs
- 401K match
- Credit towards emergency childcare
- Company paid maternity and paternity leave
- Paid Life Insurance
- Disability insurance
- Malpractice Insurance
- UpToDate Subscription
- Continuing Medical Education (CME) stipend
- Rounds
- Discounted rate to attend One Medical’s Annual REAL primary care conference
About the Company
- One Medical is a primary care solution focused on making quality care affordable, accessible, and enjoyable.
- We are transforming healthcare by improving the experience for patients, providers, employers, and health networks.
- Our services include seamless in-office and virtual care, on-site labs, and programs for preventive and chronic care management.
- In February 2023, One Medical joined Amazon to expand exceptional healthcare to more consumers and providers.
- We are building a diverse, driven, and empathetic team in an environment where everyone can thrive.
Equal Opportunity
- One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
- One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.