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About the Role

Supervise assigned drivers and related activities at assigned terminal and/or distribution center. Create work schedules for drivers. Identify and implement effective solutions to transportation and distribution routing and delivery challenges. Develop and promote safety, customer service, and operational excellence.

Responsibilities

• Provide daily work direction to professional drivers to ensure safe and efficient operations and to meet customer requirements.
• Maintain daily activity assignments of tractors, trailers, trucks, and drivers.
• Monitor daily activity to make necessary adjustments in load assignments, special delivery, or pick-up instructions.
• Effectively communicate with members, customers, drivers, dispatch, and/or other DFA transportation or distribution locations.
• Maintain up-to-date copies of routes.
• Manage the utilization of routing software to increase route efficiency, lower cost, and meet customer demands.
• Create employee schedules, approve time, resolve timekeeping issues, and monitor overtime.
• Ensure all daily paperwork associated with each load is properly completed, including trip information, driver vehicle inspection, driver logs, repair/maintenance activity, and billing activity.
• Prepare and distribute operational reports (KPI’s).
• Establish positive working relationships with members or customers to ensure optimal service.
• Hold drivers accountable for providing professional interactions and courteous service.
• Assist in resolving issues with drivers.
• Work closely with fleet maintenance to ensure assigned equipment is maintained and cared for properly.
• Ensure employees achieve performance expectations through training/coaching.
• Conduct routine driver audits or observations for safety, operational efficiency, and compliance requirements.
• Conduct investigations and work on corrective actions for employee accidents and safety concerns.
• Work closely with human resources to address driver counseling, disciplinary actions, recruitment, behavior improvement, and training.
• Communicate with supervisors, employees, and customers to promote and improve transportation department functions.
• Respond to emergencies or unexpected operational requirements, including participating in on-call rotation if applicable.

Requirements

• High School Diploma or equivalent.
• 2 to 5 years of distribution, logistics, and/or transportation experience.
• Demonstrated leadership attributes, team lead experience, or supervisory experience.
• Class A commercial driver’s license in state of residence preferred.
• Current medical card preferred.
• Must be able to read, write and speak English.

Skills

• Knowledge of dairy industry production practices, processes, regulations, and equipment.
• Knowledge of distribution and transportation practices.
• Solid understanding of DOT transportation regulations.
• Understanding of industry, safety, and quality policies (PMO, OSHA, SQF, GMP).
• Knowledge of geographic area (pick-up and delivery area).
• Knowledge of principles and practices of supervision, training, and personnel management.
• Skill in leadership, coaching, and team building.
• Able to use company computer applications, such as Microsoft Word and Excel, routing software, telematics and handhelds.
• Able to communicate clearly and effectively, both verbally and in writing.
• Able to adapt and manage to change effectively.
• Able to consider impact of actions and decisions on employees, coworkers, and customers.
• Able to multi-task and problem solve.
• Able to handle challenging or conflict situations with tact and professionalism.
• Able to organize time, energy, and activities effectively to achieve goals.
• Able to interact positively and work effectively with others.
• Able to demonstrate strong initiative and follow through on day-to-day responsibilities.
• Record keeping skills.

Experience Level

• 2 to 5 years of experience

Education Level

• High School Diploma or equivalent

Equal Opportunity

• An Equal Opportunity Employer including Disabled/Veterans