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About the Role
The WIC Office Assistant serves as the first point of contact for participants, screening them for benefits eligibility and providing support for scheduling and program explanation. This role is critical in linking participants with other WIC personnel and ensuring a positive experience.
Responsibilities
- Serve as the first point of contact for participants via telephone or in person.
- Screen WIC applicants for benefits eligibility using NYS criteria for category, residency, and income.
- Provide support for scheduling and program explanation.
- Foster an exceptional participant-centered environment.
- Ensure full compliance with Federal and State Regulations.
- Contribute to improved clinical outcomes.
- Maintain compliance with In-House policy.
Requirements
- High school diploma or equivalent.
- One year of accounting experience preferred.
- A combination of experience and training sufficient to indicate ability to do the work.
- Familiarity with keyboard and typing at 25 wpm.
Skills
- Proficient arithmetic skills.
- Proficient writing/communication skills.
- Proficient interviewing skills.
- Ability to work well under pressure.
- Ability to multi-task.
- Effectiveness in handling difficult situations.
- Bilingual language skills in Spanish, Arabic, Burmese, Karen, Nepali, or Somali preferred.
Location
- Rochester, NY
- Canandaigua, NY
Work Type
- Full-time
Experience Level
- Minimum requirements include a combination of experience and training sufficient to do the work.
Education Level
- High school diploma or equivalent.
- Computer and business school training are highly desirable.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 403b retirement plan
- Professional Development allowance
About the Company
- Jordan Health is an independent FQHC, with Level III Patient-Centered Medical Home (PCMH) designation through the National Committee on Quality Assurance.
- Jordan Health receives funding from the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services.
- Jordan Health is a network of outpatient primary care offices with providers who follow a panel of patients.
- Jordan Health actively collaborates with the major hospital and healthcare systems in our operating area to provide a total safety net of healthcare services.
Equal Opportunity
- Jordan Health offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.