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About the Role
TTEC Digital seeks a Sr. QA/SDET Engineer to join our innovation group, building the next generation of AI CX tools. This role is a full-time and fully remote opportunity, offering the chance to impact the trajectory of a public company at an AI inflection point.
Responsibilities
- Automation coverage for your squads' services
- Fast-turnaround regression suites gating weekly deploys
- Rapid detection and reporting
- Quality signal in minutes, not days
- Load/stress coverage for your services' latency budgets
- Meet committed timelines
Requirements
- Self-starter with grit and a show-me mentality
- Consider yourself exceptional, love new technology, adapt fast when the stack changes, and use AI tools daily to multiply velocity
- Team player who likes winning, and a partner to dev, not a gate
- 5+ years SDET experience
- Writes real automation code (Go / Python)
- Master issue-isolator and root-cause debugger
- Fast regression discipline — parallelized suites, smart test selection, results in minutes
- Comfortable in high-load testing environments — load, stress, and soak testing of high-throughput, low-latency systems
- Experience testing event-driven systems, WebSocket flows, and browser extensions
- CI-native mindset — tests wired into trunk-based CI/CD
- Contract/API testing between services
- Synthetic data and traffic generation for repeatable real-time testing
- Testing AI outputs — eval-style assertions for non-deterministic LLM/ML features is a strong plus
Skills
- Automation
- AI
- LLMs
- SLMs
- RAG
- Knowledge graphs
- Agents
- Training
- Eval
- Go
- Python
- Debugging
- Load testing
- Stress testing
- Soak testing
- Event-driven systems
- WebSocket flows
- Browser extensions
- CI/CD
- Contract testing
- API testing
- Synthetic data generation
- Synthetic traffic generation
Location
- Remote
Work Type
- Full-time
- Remote
Experience Level
- Sr.
- 5+ years SDET
About the Company
- TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX).
- Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world.
- TTEC Holdings Inc. is the parent company for both Digital and Engage.
- When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
- TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
- TTEC is a public company at an AI inflection point.
- TTEC has been obsessed with customer experience since 1982.
Equal Opportunity
- TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability.
- TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce.
- We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.