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About the Role

TTEC Digital seeks a Sr. QA/SDET Engineer to join our innovation group, building the next generation of AI CX tools. This role is a full-time and fully remote opportunity, offering the chance to impact the trajectory of a public company at an AI inflection point.

Responsibilities

• Automation coverage for your squads' services
• Fast-turnaround regression suites gating weekly deploys
• Rapid detection and reporting
• Quality signal in minutes, not days
• Load/stress coverage for your services' latency budgets
• Meet committed timelines

Requirements

• Self-starter with grit and a show-me mentality
• Consider yourself exceptional, love new technology, adapt fast when the stack changes, and use AI tools daily to multiply velocity
• Team player who likes winning, and a partner to dev, not a gate
• 5+ years SDET experience
• Writes real automation code (Go / Python)
• Master issue-isolator and root-cause debugger
• Fast regression discipline — parallelized suites, smart test selection, results in minutes
• Comfortable in high-load testing environments — load, stress, and soak testing of high-throughput, low-latency systems
• Experience testing event-driven systems, WebSocket flows, and browser extensions
• CI-native mindset — tests wired into trunk-based CI/CD
• Contract/API testing between services
• Synthetic data and traffic generation for repeatable real-time testing
• Testing AI outputs — eval-style assertions for non-deterministic LLM/ML features is a strong plus

Skills

• Automation
• AI
• LLMs
• SLMs
• RAG
• Knowledge graphs
• Agents
• Training
• Eval
• Go
• Python
• Debugging
• Load testing
• Stress testing
• Soak testing
• Event-driven systems
• WebSocket flows
• Browser extensions
• CI/CD
• Contract testing
• API testing
• Synthetic data generation
• Synthetic traffic generation

Location

• Remote

Work Type

• Full-time
• Remote

Experience Level

• Sr.
• 5+ years SDET

About the Company

• TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX).
• Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world.
• TTEC Holdings Inc. is the parent company for both Digital and Engage.
• When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
• TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
• TTEC is a public company at an AI inflection point.
• TTEC has been obsessed with customer experience since 1982.

Equal Opportunity

• TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability.
• TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce.
• We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.