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About the Role
TTEC Digital seeks a QA/SDET Lead to join our innovation group, which builds the next generation of AI CX tools for major brands. This role is a full-time, fully remote opportunity where you can make a significant impact on a public company at an AI inflection point.
Responsibilities
- Own the quality strategy within a 1-week sprint cadence.
- Own the cross-service contract suite gating production.
- Own future QA hires (phase 2).
- Set automation patterns and mentor QA engineers.
- Ensure automation coverage for squad services.
- Develop fast-turnaround regression suites gating weekly deploys.
- Enable rapid detection and reporting of quality issues.
- Deliver quality signals in minutes, not days.
- Provide load/stress coverage for service latency budgets.
- Meet committed timelines.
- Perform automation-first quality engineering for a platform combining voice, desktop, intelligence, and AI.
- Execute regressions that run and report results quickly.
- Inject chaos and failure to test graceful degradation.
- Assist dev teams in isolating issues quickly.
Requirements
- Keeps the respect of senior engineers through technical credibility.
- Comfortable telling a tech lead their branch isn't ready, delivering that news fast with data.
- Demonstrates a show-me mentality on committed timelines, with quality visible in every Friday demo.
- Possesses a chaos/failure-injection mindset.
- Is a self-starter with grit and a show-me mentality.
- Considers themselves exceptional, loves new technology, adapts fast to stack changes, and uses AI tools daily to multiply velocity, including AI-assisted test generation.
- Is a team player who likes winning and partners with development.
- Builds a test-automation foundation from scratch for a fast-shipping product.
- Is a master issue-isolator and root-cause debugger.
- Practices fast regression with parallelized suites and smart test selection, delivering results in minutes.
- Is comfortable in high-load testing environments.
- Has experience testing event-driven systems, WebSocket flows, and browser extensions.
- Possesses a CI-native mindset with tests wired into trunk-based CI/CD.
- Performs contract/API testing between services.
- Has experience with synthetic data and traffic generation.
- Has experience testing AI outputs (eval-style assertions for non-deterministic LLM/ML features) is a strong plus.
Skills
- AI CX tools
- Automated QA
- Conversational analytics
- Knowledge assist
- Agentic automation
- AI
- LLMs
- SLMs
- RAG
- Knowledge graphs
- Agents
- Training
- Eval
- Distributed systems
- Event-driven systems
- Low-latency systems
- Test automation framework design
- Automation architecture
- Issue isolation
- Root-cause debugging
- Fast regression
- Parallelized test suites
- Load testing
- Stress testing
- Soak testing
- Event-driven systems testing
- WebSocket flows testing
- Browser extensions testing
- CI/CD integration
- Flake management
- Contract testing
- API testing
- Synthetic data generation
- Traffic generation
- AI-assisted test generation
Location
- Remote
Work Type
- Full-time
- Remote
Experience Level
- 8+ years QA/SDET
- Lead
About the Company
- TTEC Digital and our 1,800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX).
- Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world.
- TTEC Holdings Inc. is the parent company for both Digital and Engage.
- TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
Equal Opportunity
- TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability.
- TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce.
- We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.