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About the Role

As the first point of contact at RBC retail banking locations, Client Advisor is responsible for assisting members of our community who walk into our branches. Using hospitality-like skills they proactively welcome and engage clients, meet their everyday banking needs, resolve client concerns at first point of contact and uncover opportunities to provide additional client centric advice and solutions to meet their individual need.

Responsibilities

Maintain an engaging on-the-floor presence in our retail locations, ensuring every client is proactively greeted and engaged upon entry
Actively listen to uncover the reason for their visit, taking ownership of client needs and resolving concerns at first point of contact
Assist clients to fulfill their immediate everyday banking needs, both personal and business, using RBC’s systems and best in class digital platforms, while respecting client preferences
Engage in discovery conversations to understand client needs, provide client-centric advice and personally fulfill on the appropriate simple advice, solutions and service
Contribute to a culture of collective team success by uncovering opportunities to provide warm introductions to RBC Partners to fulfil on more complex client needs
Champion digital enablement by proactively educating our clients to self-serve, while leading with advice, serving through digital where possible
Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

Requirements

A passion for hosting an exceptional client experience
Curiosity, emotional intelligence and empathetic communication skills
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.)
Personal flexibility to work flex hours
A self-motivated eagerness to learn and determination to succeed
Fluent in Mandarin, Cantonese, Italian, Spanish, Russian, or Ukrainian
Previous retail or customer service experience
Experience in the financial or service industry

Skills

Adaptability
Advice Based Solutions
Client Centricity
Client Discovery
Communication
Curious Mindset
Data Analysis
Digital Literacy

Location

Vaughan, Canada

Work Type

Full time

Experience Level

Trainee

Benefits

A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation
A world-class training program in financial services
Excellent career development and access to a variety of job opportunities across business and geographies
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team

About the Company

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.