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About the Role

As Vapi scales rapidly toward its next phase of growth, the Revenue Operations team is building a world-class revenue engine. This role bridges strategy and execution, empowering Go-To-Market teams to deliver exceptional value in a high-velocity, technical AI environment.

Responsibilities

• Drive operational improvements to pricing, including discount thresholds, approvals, and order form generation.
• Build and maintain systems and automations powering the revenue motion, including Salesforce architecture, workflow automation, data enrichment pipelines, and integrations.
• Design and operationalize end-to-end revenue processes from lead routing and pipeline management to forecasting cadences and handoff protocols.
• Equip AEs, SDRs, and the broader GTM team with frameworks, playbooks, and training, including onboarding programs, sales coaching, competitive battlecards, and product launch materials.
• Build reporting infrastructure and dashboards for GTM leadership, providing visibility into pipeline health, funnel conversion, win/loss trends, and revenue forecasts.
• Translate data into decisions that improve win rates and deal velocity.

Requirements

• 3+ years of experience in Revenue Operations or Sales Operations at a high-growth B2B tech company.
• Background or strong interest in developer tools, API platforms, or AI infrastructure.
• Exceptional communicator who can translate complex technical concepts into simple, persuasive narratives.
• Builder mindset: thrives in 'zero-to-one' environments and enjoys creating durable processes from scratch.

Skills

• Pricing Strategy
• GTM Engineering
• Process/Project Management
• Enablement
• Analytics
• Salesforce architecture
• Workflow automation
• Data enrichment pipelines
• Integrations
• Forecasting
• Sales coaching
• Competitive battlecards
• Product launch material
• Reporting infrastructure
• Dashboards

Experience Level

• 3+ years

Benefits

• Comprehensive health coverage: medical, dental, and vision plans
• Flexible time off
• Catered meals
• Transportation
• Gym
• $10k annual L&D budget

About the Company

• Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
• Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life.
• Trusted by 1 million developers building the future of voice agents.
• Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised.
• Build something worthy of love.
• Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
• Commit and follow through.
• We finish what we start and build trust by being people others can count on.
• Why not today? We value urgency and momentum. The fastest path to customer value usually wins.
• Seek raw input.
• We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
• It’s our problem.
• We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
• Be direct and kind.
• We give feedback clearly, respectfully, and without delay.
• Generational impact: Build the human interface for every business.
• Ownership culture: 70% of the company are previous founders.
• Kind team: The founders, Jordan and Nikhil, are Canadians.
• Tier-1 Investors: YC, KP seed, Bessemer Series A.