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About the Role

Assist customers in selecting furniture by understanding their needs and helping them create a warm and inviting home. The ideal candidate is highly driven and self-motivated, excelling individually while being a supportive team member. They contribute to overall store success and customer satisfaction, consistently meeting established sales goals.

Responsibilities

• Provide excellent service to customers from contact through delivery and beyond.
• Demonstrate professional verbal and written communication and interpersonal skills, as well as the ability to connect and establish relationships with a diverse group of customers.
• Build relationships with customers both independently and in collaboration with our Interior Design Consultant.
• Reinforce customer selections and assist in completing the look of their rooms.
• Provide product, service, and finance expertise based on customer needs.
• Utilize company-provided tablets and proprietary technology for customer communication.
• Engage with clients by entering client information using Havertys customer relationship management system and provide professional follow-up.
• Maintain knowledge of a broad range of furniture styles and products.

Requirements

• Must demonstrate excellent organizational skills and ability to manage multiple customer communications simultaneously.
• Positive and engaging personality.
• Creative flair and energetic attitude.
• Proficient in resolving customer objections and ensuring satisfaction.
• Computer proficiency including email experience required.
• Tablet/iPad operation abilities strongly preferred.
• Required to work retail hours including nights and weekends.
• Frequently required to stand; walk; sit; use hands to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Must regularly lift and/or move more than 20 pounds occasionally.
• Varying color recognition is required.

Skills

• Professional verbal and written communication
• Interpersonal skills
• Relationship building
• Product knowledge
• Service expertise
• Finance expertise
• Customer relationship management
• MS Office software knowledge preferred
• Interior Design knowledge highly desired

Location

• Onsite

Work Type

• Retail hours
• Full-time

Experience Level

• 1-3 years of retail experience preferably in a commissioned sales position preferred but not required
• Relevant experience preferred but not required

Education Level

• College education preferred
• High School / GED or equivalent required

Salary/Compensations

• $55,000 to $100,000+ per year
• $87,000 on average nationally in 2025

Benefits

• Paid comprehensive training
• Flexibility to draw pay between pay cycles with Daily Pay Program
• 401K program with a company match of 4%
• Generous benefits package with premier medical, dental, and vision partners
• Paid time-off includes vacation, sick time, personal days, company holidays
• Ability to advance within the company
• Opportunities to give back to the community
• Substantial associate discount on merchandise
• Bonus program for Team Member Referrals
• Educational financial assistance
• Complimentary health and wellness program

About the Company

• Havertys is actively seeking individuals who wish to pursue a successful and gratifying career in the retail furniture industry.
• Havertys Furniture is committed to your success.
• Beautifully appointed showrooms with a 140-year company heritage.
• Fast-paced environment, customer-focused, business professional dress code.

Equal Opportunity

• Havertys is an Equal Opportunity Employer.
• Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.