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About the Role

The Restaurant Shift Manager administers, directs, and controls the effective and efficient operation of restaurants on a shift-to-shift basis, adhering to Seneca Gaming Corporation’s policies, procedures, and objectives.

Responsibilities

• Train associates to meet or exceed performance objectives, providing necessary tools and supplies.
• Evaluate and direct personnel, including providing disciplinary action when needed.
• Ensure all products served meet established specifications and standards.
• Participate in weekly management meetings.
• Maintain control of restaurant situations, including handling guest and employee complaints.
• Report incidents to appropriate supervisors.
• Assure prompt, professional service to all guests.
• Approach tables and speak with guests to obtain feedback on their dining experience.
• Handle administrative duties such as scheduling, payroll, filing, and HR issues.
• Advise management of daily problems and needs, utilizing resources to maximize profits.
• Complete daily reports, including the Daily Manager Report and Incident Reports.
• Prepare necessary paperwork and order supplies and equipment for an efficient, customer-oriented operation.
• Communicate regularly with associates, informing them of casino activities and events, and acting as a liaison between management and associates.
• Ensure staff behavior and appearance comply with established standards.
• Share accountability for achieving cost, labor, and expense goals.
• Evaluate staff performance on a ninety-day and annual basis.
• Maintain a current understanding of and comply with all information security policies and procedures.
• Provide exceptional customer service, communicating in a pleasant, friendly, and professional manner.
• Maintain a professional work environment with supervisors, managers, and staff.
• Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
• Complete all required SGC Training programs within nine months of employment.
• Attend all necessary meetings.

Requirements

• Must demonstrate leadership, fairness, and sensibility to customers and employees.
• Must possess the ability to instill a sense of pride and personal responsibility in subordinates.
• Must be 18 years of age or older.
• Must have general knowledge of all phases of full-service dining.
• Must be computer literate, including a working knowledge of all Microsoft Office applications and restaurant automated systems.
• Must have the ability to deal effectively and interact well with customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to stand, walk, and move through all areas of the casino.
• Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, and use fingers/hands for lifting and grasping.
• Must be able to lift and carry up to fifty pounds.
• Must be able to perform repetitive motions.
• Must be able to talk to and hear customers/co-workers.
• Must be able to assist with special needs of customers.
• Required to have close visual acuity to perform an activity.
• Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
• In the absence of fully qualified candidates, some requirements may be waived.

Skills

• Excellent interpersonal skills
• Excellent customer service skills
• Excellent communication skills
• Excellent coaching skills
• Excellent team building skills
• Excellent problem-solving skills
• Excellent communication skills
• Ability to write routine correspondence
• Ability to speak effectively to the public, employees, and customers
• Ability to deal effectively and interact well with customers and employees
• Ability to resolve problems/conflicts in a diplomatic and tactful manner

Location

• Casino floor

Work Type

• Full-time
• 24-hour schedule

Experience Level

• Minimum two (2) years food and beverage supervisory experience

Education Level

• High school diploma or equivalent
• Two-year Associate’s degree or Bachelor’s degree preferred

Salary/Compensations

• $22.00 per hour
• Compensation is negotiable based on experience and education

About the Company

• Seneca Gaming Corporation