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About the Role

CVS Health is transforming health care by improving access, lowering costs, and being a trusted partner. Pharmacy Technicians play a critical role in supporting pharmacy teams to consistently deliver on our brand promise, ensuring operational and service excellence within retail locations.

Responsibilities

• Support the pharmacy team in delivering operational and service excellence.
• Assist patients and customers to deliver an exceptional experience.
• Ensure pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately.
• Provide caring service that exceeds patient expectations.
• Operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication.
• Demonstrate genuine care and contribute to a safe and inclusive culture.
• Complete company training program and satisfy all registration, licensing, and certification requirements.
• Contribute to safe and effective operations of the pharmacy.
• Follow pharmacy workflow procedures at each workstation for safe and accurate prescription fulfillment.
• Contribute to positive patient experiences by showing empathy and genuine care.
• Keep patients healthy by offering immunizations and other services.
• Demonstrate compassionate care by solving or escalating patient problems.
• Complete basic inventory activities, as permitted by law.
• Contribute to a high-performing team, embracing a growth mindset, and being receptive to feedback.
• Actively seek opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs.
• Contribute to a safe, inclusive, and engaging team dynamic.
• Voluntarily travel to stores in the market to work shifts as needed.
• Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles.
• Comply with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security.
• Deliver additional patient health care services, where allowable by law and supported by required training and certification.
• Support immunizations, including preparing and administering vaccines.
• Educate patients about the importance of vaccines.
• Refer patients to the Pharmacist-on-duty for vaccination questions.
• Monitor for, and respond to, adverse reactions.
• Report adverse reaction events per public health requirements.
• Review and collect patient information.
• Track and document for each applicable patient.
• Monitor and manage vaccine supplies.

Requirements

• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification.
• If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age.
• If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program.
• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within designated timeframe.
• Ability to concentrate on a task over a period of time.
• Ability to pivot quickly from one task to another to meet patient and business needs.
• Ability to confirm prescription information and label accuracy, ensuring patient safety.
• Actively look for ways to help people, and do so in a friendly manner.
• Notice and understand patients’ reactions, and respond appropriately.
• Use and understand verbal and written communication to interact with patients and colleagues.
• Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription.
• Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options.
• Be mobile and remain upright for extended periods of time.
• Lift, scan, and bag items.
• Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items.
• Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm.
• Extend hand(s) and arm(s) multiple directions to place, move, or lift items.
• Control precision; quickly adjust machines to exact positions.
• Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist.
• Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts.
• Occasionally lift of up to 20 lbs and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects.
• Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately.
• Have the ability to receive detailed information through oral communication.
• Any additional tasks as directed by Supervisor or Manager.

Skills

• Pharmacy operations
• Customer service
• Communication
• Active listening
• Mathematical reasoning
• Problem resolution
• Inventory management
• Vaccine administration
• Patient education
• Data entry
• Attention to detail

Location

• Retail locations

Work Type

• Part time
• Onsite

Experience Level

• 1-3 years previous experience as a Pharmacy Technician (Preferred)
• Previous experience in a pharmacy, retail, medical, or customer service setting (Preferred)

Education Level

• High school diploma or equivalent, or actively enrolled in high school or high school equivalency program

Salary/Compensations

• $19.00 - $29.00 per hour

Benefits

• Dental
• Vision
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs

About the Company

• CVS Health is building a world of health around every individual, shaping a more connected, convenient, and compassionate health experience.
• Our teams reflect the customers, patients, members, and communities we serve.
• We are committed to fostering a workplace where every colleague feels valued and that they belong.

Equal Opportunity

• Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.