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About the Role

The Senior Physician Liaison leads regional provider relations programs for the North Region, operationalizing enterprise strategies into scalable programs to improve access and referral performance. This role acts as the primary bridge between strategy and execution, managing multi-site performance and leading cross-functional initiatives with a high degree of autonomy.

Responsibilities

• Translates enterprise provider relations strategy into regional or service line programs with defined goals, timelines, and performance targets.
• Owns execution and performance of multi-market/provider network initiatives, ensuring alignment with access, growth, and patient experience priorities.
• Standardizes tools, processes, and engagement approaches across assigned teams to enable scalability and consistency.
• Identifies operational gaps and implements improvements to referral pathways, provider engagement models, and network effectiveness.
• Manages a portfolio of high-priority or complex provider relationships critical to service line growth or market performance.
• Supports development of strategic partnerships in coordination with PRMO leadership and service line stakeholders.
• Represents the organization in community and partner-facing settings to strengthen relationships and referral alignment.
• Identifies opportunities to enhance referral pathways and reduce barriers to access within assigned scope.
• Accountable for performance outcomes across assigned regions or service lines, including referral volume, leakage reduction, provider engagement, and access metrics.
• Monitors and analyzes trends across markets; drives targeted interventions to improve underperforming areas.
• Ensures alignment between provider engagement activities and operational capacity, access goals, and service line priorities.
• Partners with the RCN Office, service line leaders, and operational teams to implement optimized referral workflows and provider-facing processes.
• Leads or contributes to cross-functional initiatives aimed at improving access, care coordination, and referral conversion.
• Ensures alignment between provider engagement efforts and operational capabilities.
• Monitors performance metrics (e.g., referral volumes, leakage, provider engagement) across assigned areas and identifies improvement opportunities.
• Uses data to inform decision-making and recommend adjustments to strategies or execution approaches.
• Provides regular reporting and insights to PRMO leadership to support broader strategic planning.

Requirements

• Bachelor’s degree in a related field
• 6 years of progressive experience in provider relations
• Experience leading complex projects, programs, or initiatives
• Demonstrated leadership of staff or teams
• Experience working across functions to drive outcomes in provider relations, network development, or healthcare operations
• Master’s degree in a related field
• 8 years of progressive experience in provider relations
• Experience supporting multi-site, service line, or regional provider relations efforts
• Experience mentoring or supervising staff
• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest
• If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.
• You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.
• Documents need to be presented no later than the third day of employment.
• Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act).

Skills

• Provider relations
• Program management
• Referral management
• Network development
• Healthcare operations
• Cross-functional leadership
• Data analysis
• Performance management

Location

• AUSTIN, TX

Work Type

• Full-time

Experience Level

• Senior
• 6 years of progressive experience in provider relations
• 8 years of progressive experience in provider relations

Education Level

• Bachelor's degree
• Master's degree

Salary/Compensations

• $84,338 +

Benefits

• Teacher Retirement System of Texas (TRS)

About the Company

• Dell Medical School is part of The University of Texas at Austin.

Equal Opportunity

• The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action.
• The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
• The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
• The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015.