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About the Role

The Referral Coordinator ensures timely and accurate coordination of patient referrals, manages pre-authorization and registration issues, and maintains patient information in the EHR. This role acts as a liaison between patients, providers, and scheduling teams, aiming for first-call resolution and supporting continuity of care.

Responsibilities

• Processes and tracks patient referrals to specialists and ancillary services.
• Maintains ongoing tracking and documentation of referrals in EHR.
• Ensures complete and accurate patient demographic, insurance, and authorization details.
• Obtains referral authorization from insurance carriers and documents authorization numbers.
• Assists patients with scheduling appointments and reviews referral details and expectations.
• Notifies patients of scheduled appointments via phone and provides preparation instructions.
• Works as liaison between scheduling department and patient; sends tasks accordingly.
• Resolves pre-authorization, registration, or other referral-related issues prior to appointments.
• Answers and makes phone calls promptly, courteously, and efficiently.
• Handles referral-related calls and strives for first-call resolution.
• Establishes and maintains relationships with identified service providers.
• Interacts respectfully and collaboratively with patients and families to build trust.
• Completes all direct and indirect care documentation in a timely manner.
• Ensures patient records are current and complete in EHR systems.
• Adheres to HIPAA and organizational privacy standards.
• Follows up on patient referral inquiries not immediately resolved.
• Notifies Patient Access Manager of any issues or concerns from patients or providers.
• Assists other departments or business needs as directed.

Requirements

• High School Diploma/GED
• At least 2 year(s) of experience in healthcare administration, patient access, or referral coordination.
• Relevant education and experience may be substituted as appropriate.
• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest
• If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.
• You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.
• Documents need to be presented no later than the third day of employment.
• Failure to do so will result in loss of employment at the university.

Skills

• Familiarity with EHR systems (e.g., Athena, Epic, etc.)
• Familiarity with insurance authorization processes.

Location

• AUSTIN, TX

Work Type

• Full-time

Experience Level

• 2+ years of experience in healthcare administration, patient access, or referral coordination.
• 3+ years of experience in referral coordination or medical office setting.

Education Level

• High School Diploma/GED
• Associate's Degree in healthcare administration or related field

Salary/Compensations

• $45,000+

Benefits

• Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

About the Company

• Dell Medical School
• The University of Texas at Austin is an equal opportunity/affirmative action employer.
• The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
• The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
• The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015.

Equal Opportunity

• The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.